Solution Architect

Chat360 • Artificial Intelligence • Conversational AI • 1 day ago
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Salary
≈ $27k – $47k per year (Estimated)
Location
In office (Gurgaon, Noida)
Seniority
Staff · 5+ years exp

First seen by Alion on Sep 28, 2026.

Overview
Company
Impact
Profile match

Chat360

Chat360 is an Agentic AI-powered chatbot platform to automate customer support, lead generation & engagement across WhatsApp, Web, Voice, and social media.
chat360.io • Mumbai • Pune • Gurgaon • Conversational AI • AI Agents • Artificial Intelligence • 51-200 employees • Est. 2020
Tech stack of Chat360

Role Overview :

Own end-to-end solution design for a large-scale conversational AI deployment across national and international networks, translating business requirements into a technical architecture spanning WhatsApp, DMS/CRM integrations and dashboarding.

Key Responsibilities :

- Design the end-to-end technical architecture for a multi-user WhatsApp automation and analytics rollout

- Define integration approach with CRM platforms

- Translate business and client requirements into detailed technical specifications

- Partner with engineering to plan and track phased rollout across locations

- Review implementation for scalability, reliability and data integrity

- Act as the primary technical point of contact for this engagement

Requirements :

- 5+ years in solution architecture, systems integration or technical consulting

- Hands-on experience integrating third-party APIs (CRM, DMS, messaging platforms)

- Strong understanding of WhatsApp Business API or similar conversational platforms

- Ability to work directly with business stakeholders and translate needs into specs

- Comfortable owning ambiguous, fast-moving projects end to end

Good to Have :

- Experience in automotive, retail or multi-location franchise environments

- Familiarity with low-code/no-code automation tools

Skills

Solution Architect, CRM, API Integration, IT Automation, Conversational AI, Technical Architect

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