Support Operations Manager

Overview

The Support Operations Manager serves as a key member of the Protective Services leadership team, responsible for overseeing critical support functions that enable safe, secure, and efficient security operations across a complex, mission-driven environment. This position provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration.

Responsibilities

• Lead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions.
• Provide supervision, direction, and performance oversight for assigned personnel, ensuring operational objectives are achieved and service levels are maintained.
• Establish priorities, allocate resources, and coordinate activities to support organizational goals and mission requirements.
• Evaluate operational effectiveness and implement improvements that enhance efficiency, compliance, and customer service.
• Develop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance.
• Ensure policies and procedures remain current, effective, and aligned with applicable laws, regulations, organizational requirements, and industry best practices.
• Coordinate document development, review, approval, and publication processes.
• Communicate policy changes and operational guidance to affected personnel and stakeholders.
• Lead planning and coordination activities supporting launch operations, VIP visits, special events, contingency operations, and other mission-critical activities.
• Develop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines to support event requirements.
• Coordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders.
• Ensure appropriate security and operational support is in place to meet safety, security, and mission requirements.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Associate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field required.
• Equivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered.
• Minimum of seven (7) years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field.
• Minimum of three (3) years of supervisory or management experience.
• Experience coordinating complex operational activities, special events, emergency response operations, or security programs.
• Must be able to obtain and maintain a DoD Secret Security Clearance.
• Must maintain firearms qualifications and other required operational certifications.
• Successfully pass background and drug screening.

Preferred Qualifications:

• Experience developing policies, procedures, operational plans, and workforce schedules preferred.
• Bachelor's degree preferred

Knowledge, Skills and Abilities:

• Demonstrated ability to lead teams, manage operations, and drive organizational performance.
• Experience supervising personnel and managing multiple functional areas simultaneously.
• Ability to influence, motivate, and develop employees.
• Knowledge of security operations, resource protection, physical security, emergency management, and incident response principles.
• Understanding of operational planning, contingency management, and risk mitigation practices.
• Familiarity with physical security technologies, access control systems, and emergency preparedness procedures.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications.
• Experience with reporting systems, scheduling platforms, document management systems, and operational databases preferred.