Salesforce System Integration Analyst

Kids Are Our Everything.

Department

Pay Range

TheSalesforce System Integration Analyst is a key member of the Digital Health Solutions team, responsible for architecting, developing, implementing, and optimizing integrations between Salesforce (CRM) and external systems through middleware and API technologies, ensuring efficient and accurate data synchronization. This role serves as a bridge between operational, clinical, and technical teams to ensure digital solutions support organizational goals, enhance patient experiences, and improve operational efficiency.

The Salesforce System Integration Analyst partners closely with clinicians, operational leaders and technology stakeholders to gather requirements, translate business needs into technical solutions, and deliver scalable applications that support patient engagement, access, intake, scheduling, care coordination, population health initiatives, and service delivery. The primary focus of the role will be designing, configuring, maintaining, troubleshooting, and documenting secure integrations across Salesforce and complex systems.

This position leverages the Salesforce platform and related technologies to streamline workflows, automate manual processes, improve data quality, and enable actionable insights through reporting and analytics. The Salesforce System Integration Analyst evaluates existing processes, identifies opportunities for optimization, and recommends innovative solutions that align with organizational priorities, regulatory requirements, and industry best practices.

Working in a highly collaborative healthcare environment, the role contributes to the successful integration of Salesforce with the electronic health record, patient-facing digital tools, and other enterprise systems to create a connected experience for patients, families, providers, and staff. The individual is expected to balance strong technical expertise with business acumen, communication skills, and a customer-focused mindset to deliver solutions that improve patient access, care coordination, and overall healthcare outcomes.

The ideal candidate demonstrates experience in Salesforce development, requirements analysis, solution design, workflow automation, data integration, and stakeholder engagement, with a commitment to continuous improvement and the advancement of digital health capabilities across the organization.

This role performs advanced system configuration changes and maintenance to support the lifecycle of the application. They will build custom applications, integrations, and configurations that will support operational and clinical workflows, ensuring strict data security and regulatory compliance (like HIPAA).

Key Responsibilities

• Strong knowledge of the Salesforce platform

• Strong knowledge of middleware tools (MuleSoft or similar) and API development

• Strong understanding of APIs, REST, and data integration best practices

• Build and maintain custom Salesforce applications using Apex, Lightning Web Components, Flow and Salesforce APIs

• Collaborate with team members and stakeholders to gather requirements and translate into technical solutions

• Develop APIs between Salesforce and enterprise systems such as Epic, Cerner, Microsoft and other healthcare applications using REST/SOAP APIs

• Perform code reviews, troubleshoot production issues, and optimize application performance

• Monitor, troubleshoot, and resolve integration issues in a timely manner to ensure minimal disruption

• Ensure solutions comply with HIPAA, security, and organizational governance standards

• Ensure data integrity and synchronization across all connected business systems

• Support system upgrades, deployments, and production maintenance

Required Qualifications

• 3 plus years of experience in Salesforce Development

• 3 plus years of experience in MuleSoft or similar middleware applications

• Strong experience with Apex, Lightning Web Components, Flows, SOQL, SOSL, and Salesforce APIs

• Experience integrating Salesforce with enterprise applications

• Familiarity with GIT, CI/CD pipelines, and DevOps practices

• Salesforce Platform Developer I certification required

• Excellent analytical and problem-solving skills

• Strong communication and collaboration skills

• Experience with Health Cloud or Experience Cloud or Marketing Cloud

• Knowledge of healthcare data standards (FHIR, HL7)

• Familiarity with HIPAA compliance and healthcare security requirements

• MuleSoft Developer certification

Functional Accountabilities

Strategy Development

• Demonstrates creativity and analytical thinking in a problem-solving environment demonstrating teamwork, innovation, and excellence.

Planning & Process Development

• Develops operations documentation and operational strategy for systems.

• Trains the MarComm Team on new processes, create documentation and usage guides.

• Creates assessment of campaign results for continuous improvement processes.

• Streamlines processes and procedures to improve the release of product builds.

Technical design and support

• Supports Marcomm CRM solutions and related platforms as needed.

• Develops in-depth knowledge of CRM solutions and keep up to date on new releases and functionality.

• Ensures data integrity, cleanliness, and consistency across databases.

Campaign Execution and Testing

• Creates layouts, customer journeys, workflows, and templates to simplify the CRM process.

• Optimizes campaigns using A/B tests and other methods to deliver best results.

Measurement and Reporting

• Develops reports on results of marketing campaigns executed via CRM.

• Develops and manages dashboards based on key performance metrics.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.