Team Leader, Store Operation

• Handle customer’s complaints and solve it

• Provide play elements and game function orientation and update information to customer who visit store

• Checking Arcade Center safety

• Customer service and communication

• Create something joyful at store

• Improve store’s activities and events supporting

• Work with a team of store Arcade Center Attendants and others

• Cooperate on group visit and event 

• Record takings and winners and distribute Prizes and Celebrate winners

• Complete any paperwork relating to playtime incidents

• Promote good behavior and manners to ensure good service with safety standards

• Engage, instigate, and demonstrate games to customers

• Cleaning area or assigned zone

• Deputy to Store Manager Assistant & Store Manager when they are on leave or Day-off

• Other duties are required by management

We are looking for candidates who are:
1. Experienced in retail, cinema, arcade, entertainment, F&B, health care or customer service operations
2. Strong in team leadership and people management
3. Customer-focused with good communication skills
4. Responsible, proactive, and able to work in a fast-paced environment
5. Willing to work on shifts, weekends, and public holidays