Business Analyst

About the Role:

As a Business Analyst, you will play a key role in shaping business and systems solutions within the Commercial Insurance (CI) Transformation program. Working with multiple squads, technical teams and business stakeholders, you will help translate business needs into clear requirements and practical solution designs that support both delivery and long-term business improvement.

This role is focused not only on automating existing processes, it is expected that you will take the opportunity to rethink, transform, and improve them to create better workflows and better outcomes for our Underwriters and Operational staff overall. You will work across the full BA lifecycle, from discovery and requirements gathering through to data mapping, solution design, stakeholder engagement, and change support.

While this role is predominantly business-facing, a level of technical or software delivery knowledge will be highly valued. You will work closely with delivery teams and technical specialists, both locally and abroad, therefore being able to engage with technical concepts, understand system impacts, interpret documentation, and importantly overlay into a business context will support better outcomes.

Key Responsibilities:

• Lead, document and validate discovery activities to understand business problems, pain points, opportunities, and desired outcomes.
• Elicit, analyse, and document business requirements across a range of stakeholders and teams.
• Define functional and non-functional requirements for each capability.
• Map current-state and future-state processes, identifying and advocating for opportunities to improve workflows and increase efficiency.
• Translate business needs into clear solution designs, requirements artefacts, process flows, and data mappings.
• Work closely with delivery squads and technical teams to ensure solutions align with business objectives and system constraints.
• Facilitate workshops and discussions with business stakeholders to build shared understanding and drive outcomes.
• Support implementation, change impact assessment, and stakeholder communication to enable successful adoption.

What we're looking for:

• Proven experience as a Business Analyst in transformation, change, or delivery environments.
• Strong experience in discovery, requirements gathering, analysis, and solution design.
• Ability to challenge current-state processes and identify opportunities for improvement and transformation.
• Experience documenting business requirements, process maps, data mappings, and solution artefacts.
• Strong stakeholder engagement and communication skills, with the ability to work across business and delivery teams.
• Experience working across multiple squads, teams, or workstreams in a fast-paced environment.
• Comfort working with technical concepts and collaborating effectively with technical teams.
• Strong analytical, problem-solving, and organisational skills, with the ability to manage ambiguity.

Desirable:

• Insurance or financial services industry experience.
• Experience in business transformation, process redesign, or operating model change.
• Experience working in Agile or hybrid delivery environments.
• Experience writing user stories and acceptance criteria.
• Exposure to Jira, Confluence, or similar delivery and documentation tools.
• Ability to interpret technical documentation, data flows, or integration requirements.

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