Compliance Coordinator, Sr

Chubb Benefits is seeking a Senior Compliance Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

The Senior Compliance Coordinator is responsible for investigating and resolving complaints involving customers, insurance departments, the Attorney General, the Better Business Bureau, and the Combined President’s Office, in accordance with insurance regulations and company guidelines. This role supports the protection of customers, agents, and the company by managing a wide range of complaints related to sales, home office operations, claims, and third-party administrators.

Key Responsibilities

• Investigate the nature of complaints and determine appropriate resolutions. Meet complaint deadlines.
• Create complaint packets after a complaint has been resolved and responded to.
• Process record corrections, refunds, and reimbursements as needed.
• Prepare correspondence for policyholders and regulatory agencies regarding investigation outcomes.
• Maintain accurate tracking system records, documentation, and notes.
• Handle follow-up requests related to previously completed complaint responses.
• Research allegations involving sales representatives, prepare questionnaires for agents and market directors, and document complaint histories.
• Monitor sales complaint trends and support severity-level evaluations.
• Partner with the Field Consumer Investigations team on sales complaint responses.
• Collaborate with the Claims Department on claims complaint responses to ensure accuracy and timeliness.
• Manage complaints involving third-party administrators, including United Marketing Group, Combined Connections, and Olympic Medicare Supplement Claims.
• Rotate President’s Line call handling responsibilities and respond to inquiries on behalf of the Company President.
• Prepare annual State Insurance Department complaint reconciliation reports.
• Support Insurance Market Conduct activities by gathering data, analyzing complaint reports, and comparing Department of Insurance data with Combined Insurance extracts.
• Provide information to Government Relations and Law Departments in litigation matters and coordinate with legal counsel or Corporate Compliance on sensitive complaints.
• Work with Human Resources department in bringing internal employee complaints to their attention for handling.

Qualifications

• Strong written and verbal communication skills.
• High ethical standards and sound judgment.
• Strong attention to detail and the ability to meet state-mandated complaint response deadlines.
• Ability to work independently with minimal management intervention after training.
• Consistent performance in meeting or exceeding quantity and quality standards.
• Strong customer relations and decision-making skills.
• Background in customer service and claims handling preferred.
• College degree or equivalent insurance industry experience required.
• Proficiency in Microsoft Office Suite required.
• Experience with Mainframe, AS400, IBM Content Manager, and Clarify preferred.
• Business writing/composition coursework preferred.
• Exposure to insurance regulations and laws preferred.
• LOMA and HIAA coursework, as well as familiarity with HIPAA and Sarbanes-Oxley directives, preferred.

Work Schedule

Start times: 7:30, 8:00, or 8:30 CST

Office Location: Chicago, IL (near Rosemont, IL)

In-Office Expectation: 4 days in office, 1 day remote

The pay range for the role is $52,000 to $73,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled."