Scrum Master

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

• Job Title: Senior Scrum Master

• Function/Department: Infrastructure

• Location: Hyderabad

• Employment Type: [Full-time]

About the Role

We are looking for an experienced Senior Scrum Master to lead and support a ServiceNow development squad. You will be the driving force behind Agile delivery - ensuring the team understands business requirements, commits to well-defined sprint goals, and consistently clears the backlog with quality outcomes. This role requires someone who can bridge the gap between business stakeholders and technical developers, translating complex ServiceNow deliverables into actionable Epics, Stories, and Tasks.

Responsibilities

Agile Delivery

• Facilitate all Scrum ceremonies - Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Backlog Refinement
• Own the sprint cadence and ensure the team maintains a predictable, healthy velocity
• Drive backlog grooming sessions to ensure Stories are well-defined, estimated, and prioritized before entering a sprint
• Monitor and actively clear sprint blockers, escalating where necessary to keep delivery on track
• Track and report sprint progress, burn-down, and velocity metrics to stakeholders

Backlog & Requirements Management

• Partner with Product Owners and business stakeholders to break down business needs into well-structured Epics, Features, User Stories, and Acceptance Criteria
• Ensure the development team fully understands requirements before committing to sprint work - no ambiguous Stories enter the sprint
• Maintain a healthy, prioritized backlog at all times with sufficient runway ahead of sprints
• Challenge vague or incomplete requirements and advocate for Definition of Ready (DoR) before work begins

ServiceNow Squad Support

• Develop sufficient understanding of ServiceNow modules and development concepts (ITSM, workflows, integrations, configurations) to meaningfully participate in technical discussions and call out risks
• Identify dependencies across platform teams, environments, and releases that could impact sprint commitments
• Coordinate with ServiceNow architects and developers on release planning, update set management, and environment availability

Team Leadership & Influence

• Act as a servant leader - coaching the team on Agile principles and holding them accountable without micromanaging
• Influence and enforce Agile best practices across the squad, including proper Story sizing, DoR/DoD adherence, and continuous improvement
• Protect the team from scope creep and unplanned work mid-sprint
• Foster a culture of ownership, transparency, and continuous improvement through regular retrospectives with actionable follow-through

JIRA Administration

• Maintain JIRA as the single source of truth - ensuring all Epics, Stories, Tasks, and Bugs are accurately created, updated, and closed in a timely manner
• Configure and manage JIRA boards, workflows, and sprint structures for the squad
• Generate and present JIRA-based reports - velocity charts, cumulative flow diagrams, sprint reports to leadership and stakeholders
• Enforce team discipline around JIRA hygiene: status updates, story point entries, and linking of dependencies

Qualifications

• 6+ years of experience as a Scrum Master, with at least 2 years supporting a technical development squad
• Deep understanding of Agile frameworks - Scrum, Kanban, SAFe - and hands-on experience running all Scrum ceremonies
• Proven ability to write and refine Epics, Features, and User Stories with clear Acceptance Criteria
• Strong JIRA proficiency - board configuration, backlog management, reporting, and sprint administration
• Experience working with or alongside ServiceNow development teams (direct platform development experience is a plus, not a requirement)
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II)
• Strong stakeholder management - comfortable influencing at all levels, from developers to senior leadership

Preferred Qualifications

• SAFe Scrum Master (SSM) or SAFe Agilist (SA) certification
• Experience in regulated industries (financial services, insurance, healthcare)
• Familiarity with ITIL and ServiceNow ITSM concepts
• Experience with PI Planning and Program Increment coordination
• Knowedge of DevOps practices - CI/CD, release management, environment coordination

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024 and 2024-2025

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Join Us

• With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.
• Apply Now: Search Jobs - Chubb Careers