Senior Systems Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

This customer-facing sales engineering role partners with the Account Manager for India-West accounts in Mumbai to shape network solutions and build trusted technical relationships. The position translates customer planning, engineering, architecture, IT, and operations requirements into proposals, network designs, product configurations, and sales quotes. Its impact includes advancing next-generation converged architectures and Adaptive Networking applications across customer networks.

How you will make an impact:

• Lead technical customer engagements, gather networking requirements, and evaluate solution needs during sales meetings.
• Consult with prospective and existing customers on Ciena solutions for next-generation architectures and develop advanced use cases for converged architectures and Adaptive Networking applications.
• Create accurate and timely presales product configurations and pricing, lead RFP responses, and address customer technical inquiries.
• Lead collaboration with Sales, Product Line Management, and Marketing to develop or propose product enhancements aligned with customer requirements.
• Participate in Sales Engineering and Product Line Management focus groups to identify future product needs and evaluate solution alternatives.
• Drive the introduction of new concepts and features into customer networks using network design and modelling tools.
• Deliver product and technical expertise across optical, routing and switching products, and SDN management systems while managing ongoing customer and internal technical relationships; travel as required.

The must haves:

• Education: Technical degree, BE/BTech.
• Experience: 10+ years of telecommunications industry experience.
• Application of fibre-optic transmission systems, including OTN and WDM.
• Application of data networking technologies, including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN, IGP/EGP protocols, transport and service networking protocols, and IP network architectures.
• Configuration and automation of test equipment, including power meters, traffic generators, optical spectrum analyzers, and optical time-domain reflectometers, with interpretation of test results.
• Application of SDN management systems, northbound interfaces, and OSS systems.
• Presentation, interpersonal, and communication skills; work in team-oriented environments; response to RFPs and accurate communication of technical quotations; use of computers and application programs, including Microsoft Office.

Nice to haves:

• Motivation to apply advanced transport architectures.
• Ability to understand customer needs and apply technical expertise to develop customer solutions.
• Development and maintenance of strategic customer relationships across multiple customer organizations.
• Demonstration of expertise, creativity, consultancy, and leadership during technical sales activities.
• Flexibility to manage multiple tasks and customer relationships.
• Pursuit of career development opportunities and assignments that expand understanding of Ciena solutions.
• Time management, leadership, mentoring, and escalation judgment.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.