Application Support - Senior Vice President

The Apps Sup Sr Tech Specialist is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• The Apps Support Senior Tech Specialist is responsible for providing expertise through comprehensive knowledge of multiple areas within technology to achieve technology objectives and provide strategic direction to directly impact the business through strategic decisions for apps support.
• Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Develops apps support methodologies and standards for application analysis and testing.
• Consults with end users to identify system specifications and incorporates into overall system design.
• Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Finds ways to assess and improve the design of the existing programs, optimize performance and improve resiliency
• Liaises with Quality Assurance Testers to ensure that product functionality meets expectations and with primary support staff to ensure the successful operation and functionality of components post-release.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years experience in an Apps Support role.
• Subject matter expert in one or more areas of Apps Support.
• Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions
• Ability to communicate well at all levels and network / influence
• Ability to work under time constraints
• Ability to balance multiple demands and work both independently and as part of a team to develop solutions
• Ability to adapt to a rapidly changing environment

Education:

• Bachelor’s/University degree, Master’s degree preferred

Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following:

• Languages: COBOL, JCL, PL/I, REXX.
• Databases: DB2, VSAM
• Transaction Processing: CICS
• Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST
• File Management: File-AID.
• Source Control: Changeman
• Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
• Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7.

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