Applications Support Senior Analyst

Job Description

The App support Sr Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others , and influence decisions through expert advise that affects team performance and outcomes

Core Responsibilities:

• Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
• Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams.
• Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs.
• Use monitoring, ticketing and collaboration tools, support automation, Incident /change management.
• Work closely with traders, operation, middle office , developers ,business team and downstream partners.
• Shift coverage: Team works in 09 hour shifts between 07:00 - 19:00 SGT to cover critical APAC windows.

Core Skills :

• Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership.
• Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks
• Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar)
• Python /shell scripting or similar scripting for automation or support tasks
• Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets
• Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners
• Prior or strong interest in financial products, markets and related workflows
• 5-8 years’ experience preferred in application support role

Education:

• Bachelor’s/University degree or equivalent experience

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