Sr Technical Lead (Support & Operations)

Job Summary

Job Summary:

This role is the technical and engineering lead for middleware and web services across the global estate. Reporting into the SVP of Database and Middleware Engineering, this lead will work with engineering teams to drive the next-generation automation solutions for middleware, and web services: evolving legacy systems while leading build, integration and migration to cloud-native, open-source, AI/agent-powered platforms. The incumbent must combine deep technical credibility with visionary leadership and ability to partner with application, AI, analytics, and operations teams. Over the next 5 years, this role is expected to transform GIC's middleware infrastructure into differentiators for performance, scale, agility, and insight.

Key Responsibilities

Key Responsibilities:

Technical Leadership & Vision:

• Develop and own a multi-year strategic roadmap for middleware and web services aligned with business goals (e.g., cloud migration, cost optimization, latency SLAs, AI/ML readiness).
• Expertise in application hosting technologies with specialized emphasis on IBM technologies i.e. WebSphere/WebLogic Application Server, WebSphere Portal, WebSphere Liberty, WebSphere Process Server, WebLogic Forms and Reports, IHS (IBM HTTP Server)
• Provide expertise in other web hosting technologies like Oracle Application Server, Apache, Tomcat etc

• Drive adoption of AI/agentic/AIOps capabilities: e.g.,anomaly detection, predictive maintenance, self-healing, auto-scaling of clusters/queue managers and automated patching.
• Develop comprehensive multi-year technical vision and roadmap for GIC's global middleware, web services, and SWIFT engineering, aligning with overall business objectives and investment strategies.
• Build end-to-end observability for middleware platforms using modern platforms (Grafana, Datadog or equivalent)
• Drive the adoption of cloud-native patterns for web services and middleware on AWS, while ensuring the continued stability and security of critical on-premises applications and secret data.
• Build self-service capabilities in middleware space via UI and API based solutions which are secure and can be consumed by end users and applications.
• Enforce enterprise information security protocols, manage SSL certificates and execute vulnerability patching for middleware components.
• Design and maintain message-driven processes for low latency and high-volume transaction environments (wires, ACH, instant payments) and Managing SWIFT applications
• Automate operational tasks and infrastructure changes using wasadmin, Python, Ansible, or PowerShell.
• Analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.
• Ability to analyze Information Security Procedures and help implement the same across all of IT and Business. Thorough understanding of industry and corporate technology standards for Information Security. Strong judgment and decision-making skills.
• Adoption of DevOPS and Agile methodologies in day-to-day tasks.

Skill Requirements

What qualifications or skills should you possess in this role?

• Bachelor's degree in computer science or related field or an equivalent combination of education and experience
• Skilled Middleware professional with at least 18+ years’ experience in information technology and at least 15+ years hands-on experience on middleware webhosting and application server products in a large organization preferably banking environment
• Solid knowledge in administering IBM middleware products i.e. WebSphere and WebLogic Application Server, WebSphere Portal, WebSphere Process Server, WebSphere Liberty, WebLogic Forms and Reports, IHS (IBM HTTP Server)
• Experience in IT security compliance and implementation and use of security protocols (SSL, Server certificates etc.)
• Good experience using WAS Scripting, J2EE, XML, SQL and Shell/Perl Scripting.
• Experience with Unix system administration and TCP/IP networking
• Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC).
• Strong analytical & troubleshooting skills
• Hands on experience on at least one public cloud such as AWS, Azure or GCP
• Success attributes include initiative, the ability to perform under pressure, strong leadership, interpersonal and communication skills as well as analytical problem-solving abilities
• Self-motivated and can work autonomously
• Excellent verbal and written communication skills to communicate with internal customers and team members
• Proficiency in working on Linux/Unix and Windows system
• Develop, document, and maintain comprehensive Middleware disaster recovery plans and end-to-end runbooks for complex infrastructure platform operations
• Managing support services and change management using ServiceNow
• Experience in DevOps and CI/CD pipelines using Jenkins or Spinnaker
• Experience in Infrastructure as Code (IaC) tools like Terraform such as write, test, and deploy clean, reusable Terraform modules.
• Certification in Public cloud and Middleware products is desirable.

Talent & Culture:

• Foster a culture of innovation, “build once, reuse everywhere,” knowledge sharing, automation-first, and measured risk-taking.
• Set performance metrics and KPIs for reliability, throughput, latency, cost, error budgets, time to market, etc.
• Build and inspire a high-performing global team of middleware, web services, and SWIFT engineers and technical managers, fostering a culture of innovation, collaboration, and continuous learning.
• Manage and optimize resource allocation, ensuring efficient delivery of projects and operational stability.

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

Other Requirements

GIC is an equal opportunity employer

As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here: https://gic.careers/group/technology-group/