Domain\Technical Architect
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 21, 2026.
Job Summary
ServiceNow (SNOW) Platform Architect designs, governs, and leads the technical strategy for the ServiceNow platform, creating roadmaps, defining best practices, ensuring scalability/security, and aligning solutions with business goals across modules like ITSM, ITOM, and integrations, acting as a trusted advisor to technical and business stakeholders. Key responsibilities include technical leadership, solution architecture, governance, platform health, and staying current with releases, requiring strong leadership and communication skills for large-scale digital transformation. Responsible for driving implementation new technology/features of SNOW like GenAI, AiOps, ChatBot.
Key Responsibilities
Platform Strategy & Roadmap: Develop overall architecture, technical standards, and a roadmap aligned with business objectives.
Solution Design & Governance: Lead complex solution design, define best practices, and enforce governance across modules (ITSM, ITOM, HRSD, SecOps).
Technical Leadership: Provide technical guidance, conduct code/design reviews, and mentor development teams.
Stakeholder Engagement: Collaborate with business leaders, Enterprise Architects, and IT teams to understand needs and present solutions.
Platform Health & Performance: Ensure instance health, manage technical debt, and implement improvements.
Innovation & Best Practices: Stay updated on new releases, recommend adoption, and contribute to leading practices.
Integration & Security: Oversee complex integrations (SOAP/REST) and ensure platform security compliance.
Skill Requirements
Extensive experience (9+ years) in ServiceNow platform architecture and solution design.
Expertise in core modules (ITSM, HRSD, Custom Apps) and integrations.
Strong technical skills in scripting, web services (REST/SOAP).
Excellent leadership, communication, and presentation skills.
ServiceNow Certifications (CSA, CIS) required; CTA preferred.
Experience in large, multi-stakeholder enterprise environments.
Other Requirements
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