Banking - IGS : Business Manager : BEU - Vice President

Vice President - BEU Team Lead

Location: Mumbai, India | Level: Vice President | Type: Full-Time | Team: Business Expense Unit (BEU)

About the Role

We're seeking a Vice President to join our Business Expense Unit team. Leads global business T&E operations for banking professionals, ensuring policy compliance, cost optimization, and process efficiency. Develops and implements strategic expense management frameworks, drives cost-reduction initiatives, and strengthens internal audit controls. Leverages data analytics and ServiceNow reporting to monitor performance, identify trends, and support informed budget planning and decision-making.

What You'll Do

Team Leadership

• Lead and inspire a team, fostering a culture of excellence and accountability
• Define team goals, KPIs, and performance objectives aligned with business priorities
• Conduct regular performance reviews and support career development of team members
• Manage resource planning, workload distribution, and team capacity
• Champion diversity and inclusion initiatives within the team
• Provide guidance and support to local team members; handle senior-level escalations

Stakeholder & Banker Relationship Management

• Serve as the primary point of contact for senior Bankers, Sponsors, and Business Execution Leads (BELs)
• Lead performance reviews with preferred partners and contribute to global strategic initiatives
• Manage vendor partnerships and senior-level business relationships
• Collaborate across Finance, Compliance, Procurement, and HR

Strategic Leadership & Governance

• Provide strategic and visionary leadership for the T&E program
• Champion value creation, operational efficiency, governance, and control
• Oversee performance analytics; ensure KPIs and SLAs are consistently met
• Deliver actionable insights and management reporting to optimize travel spend
• Lead process improvement and change management initiatives

Expense Report Management:

• Oversee the timely and compliant preparation and review of banker expense reports, ensuring strict adherence to Operating Expense Governance Policy (OEGP).
• Develop and implement robust controls to identify and flag non-reimbursable expenses and policy violations.
• Effectively manage escalations, disputes, and exceptions to ensure efficient reimbursement processes and mitigate financial risk.

Expense Pre-Check & Quality Assurance:

• Lead and optimize the pre-check process for all submitted expense reports, establishing it as a critical quality control layer.
• Drive continuous improvement in first-time-right submission rates through targeted training programs for EAs and BELs on OEGP policy and Concur submission best practices.
• Monitor and analyse pre-check metrics to identify trends and implement corrective actions.

Corporate Card Program Oversight:

• Direct the end-to-end corporate card reconciliation process, including the generation of comprehensive spend summaries and analysis.
• Implement strategies to assist bankers in achieving timely card settlement, thereby reducing delinquency rates.
• Establish rigorous monitoring mechanisms for card usage, promptly identifying and addressing anomalous transactions, and fostering strong relationships with banking partners.

Procure-to-Pay (P2P) Operations (EMEA):

• Manage and optimize the Procure-to-Pay (P2P) cycle, overseeing both PO and non-PO invoice processing specifically within the EMEA region.
• Serve as the primary Business Area Owner (BAO) for new vendor onboarding initiatives, ensuring compliance and efficiency.
• Establish proactive measures for timely invoice settlement, including the diligent management of aging reports and strategic escalation of overdue items.

What You'll Bring

Required:

• 10+ years of experience in travel program management or expense management, with proven leadership in corporate travel roles
• Demonstrated success in leading teams, driving change, and championing diversity and inclusion
• Expertise in managing senior-level business relationships and complex vendor partnerships
• Exceptional communication and presentation skills
• Proficiency in Microsoft applications, SAP Concur, and leading travel management systems
• Strong analytical, organizational, and leadership capabilities
• Ability to work independently, manage multiple projects, and collaborate across time zones
• In-depth knowledge of travel technology, policy development, and emerging industry trends
• Innovative and strategic thinker with a passion for continuous improvement

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