Sr Software Engineer_Technical Support

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose

We areshaping healthcare possibilities to make our clients’ businesses successful, whichis not just a statement but our purpose, driving us to explore what’s next in healthcare.

Our goal is clear: to make healthcare better for all - more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.

100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

As a Senior Software Engineer - Application Support, you will be responsible for providing L2/L3 support for healthcare applications, ensuring application stability, troubleshooting complex production issues, performing root cause analysis, and driving timely resolution of incidents. You will collaborate with cross-functional teams to maintain system reliability, support releases, manage escalations, and continuously improve application performance while adhering to ITIL and support best practices.

Responsibilities: -

Responsible for the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.

Provide L2/L3 application support and incident resolution, preferably within the Healthcare domain.

Analyze, troubleshoot, and resolve complex technical issues while ensuring timely resolution.

Adhere to defined support processes, procedures, and service standards.

Take ownership of assigned incidents, requests, and problem tickets through to closure.

Collaborate effectively with cross-functional teams and stakeholders to ensure seamless support delivery.

Maintain clear and professional communication with users and internal teams.

Participate in shift-based support operations, including US business hours and 24/7 support coverage as required.Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.

Respond to client problems (phone/portal) including voice support (Inbound/Outbound), logged and documented incidents within a ticketing system (Auto generated tickets).

Refer incidents to senior team when an incident is beyond their scope.

Ensure SLAs are met and delivered according to Support specification.

Participate in sharing knowledge and publishing Knowledge articles.

Experience: -

• 3 - 5 Years

Location: -

• Bangalore
• Chennai
• Mumbai
• Hyderabad
• Pune

  Educational Qualifications: -

• Engineering Degree - BE/ME/BTech/MTech/BSc/MSc.
• Technical certification in multiple technologies is desirable.

  Skills: -

  Mandatory Technical Skills: -

• Strong analytical and problem-solving skills
• Quick learning ability and process-oriented approach
• Excellent verbal and written communication skills
• Strong sense of ownership and accountability
• ITIL Knowledge
• L2/L3 Application Support
• Incident Management and Escalation Handling
• Linux
• SQL Server Database Support and Troubleshooting
• Root Cause Analysis (RCA)
• Application Issue Identification and Resolution
• ITSM Ticketing Tools (ServiceNow, Remedy, Jira Service Management, and more)
• ITIL Framework
• Excellent communication skills

  Good to Have Skills: -

• Healthcare Domain Experience
• Knowledge Article Creation and Documentation
• Experience in 24x7 Production Support Environment
• Exposure to US Client Support

  Our commitment

  To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.

  What drives us

  At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

  Life@CitiusTech

  We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

  Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

  Our EVP

  Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

  Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

  To learn more about CitiusTech, visitand follow us on

  Happy applying!