Sales Operations Analyst

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you'll love this role as Sales Operations Analyst

We're looking for a highly skilled Salesforce Reporting-focused Sales Operations Analyst to join our Revenue Operations team.

This is a hands-on Salesforce role where you will be responsible for designing, building and maintaining Salesforce reports, dashboards and analytics that drive business decisions across our global revenue organisation. You will serve as a trusted reporting expert, ensuring stakeholders have access to accurate, actionable and timely insights on pipeline performance, forecasting, sales productivity and revenue trends.

The ideal candidate will have strong Salesforce reporting expertise, experience developing custom and joined reports, and a passion for transforming complex data into meaningful business intelligence.

What you'll do:

As a Sales Operations Analyst, you will:

• Design, build and maintain Salesforce reports, custom report types, dashboards, filters and scheduled reporting.
• Develop complex Salesforce reporting solutions, including joined reports and multi-dimensional analysis.
• Provide visibility into pipeline performance, forecasting accuracy, renewals, sales productivity and revenue KPIs.
• Analyse sales trends, conversion rates, funnel performance and forecast attainment to provide actionable recommendations.
• Partner with business leaders to translate reporting requirements into scalable Salesforce solutions.
• Maintain high standards of data integrity across Accounts, Contacts, Opportunities and Forecasting objects.
• Conduct regular audits to improve data accuracy, completeness and reporting reliability.
• Identify and resolve reporting and data discrepancies across Salesforce and integrated systems.
• Establish and promote CRM data governance best practices.
• Support forecasting and pipeline management processes.
• Assist with territory planning, quota management and operational reporting initiatives.
• Work with Sales, Marketing, Customer Success and Finance teams to align reporting and performance metrics.
• Contribute to continuous improvement initiatives across sales processes and reporting frameworks.

Requirements

What you will need to be successful in this role

• Proven experience in a Salesforce Reporting, Sales Operations, Revenue Operations or CRM Analytics role.
• Advanced hands-on experience creating:
• Salesforce Reports
• Custom Report Types
• Dashboards
• Joined Reports
• Scheduled Reports
• Complex filters and reporting logic

• Strong understanding of Salesforce data structures, objects and relationships.
• Experience supporting sales forecasting and pipeline reporting.
• Advanced Excel skills, including data analysis and reporting.

Desirable Skills:

• Experience with SQL and business intelligence tools such as Power BI or Tableau.
• Exposure to SaaS revenue metrics, forecasting methodologies and GTM operations.
• Experience supporting compensation, territory planning or quota-setting initiatives.
• Salesforce certifications would be advantageous.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work-life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.