Operations Lead

We are looking for an Operations Lead to lead the Centre's visitor team day to day and keep the service running smoothly.

The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe's journey and its future, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Supervise the floor team daily and run staff briefings;
• Prepare staff schedules and monitor attendance;
• Organise breaks so that all stations remain covered throughout opening hours;
• Carry out opening and closing checks of the Centre;
• Report incidents and follow up on them;
• Step in on the floor to welcome visitors, present the exhibition and answer questions about the EU when needed.

Requirements:

• Completed university degree;
• Very good knowledge of the EU, its institutions and current affairs;
• Italian at C2 level and English at minimum B2 level;
• Experience supervising front-of-house, visitor or customer-facing staff;
• Calm, organised and confident in leading a team;
• Flexibility to work shifts, including weekends and occasional events;
• Experience in a museum, visitor centre or cultural venue is an advantage;
• A valid first-aid certificate is an advantage;
• Knowledge of other EU languages, in particular French, German or Spanish, is an advantage.

We offer:

• A leadership role at an innovative venue dedicated to education and engagement with Europe;
• Shifts within the Centre's opening hours: Monday-Friday 9:00-19:00, Saturday 10:00-18:00, Sunday 14:00-18:00, plus 15 minutes before and after, and occasional evening or early-morning events;
• First-aid, AED and fire-safety training before you start;
• A modern work environment and friendly colleagues;