Information Technology Support Specialist

Overview

Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

Your opportunity

Dillon’s Informational Technology is seeking an IT Support Specialist to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our London office.

Schedule: We provide coverage between 7:00 AM and 6:00 PM EST. Candidates should have the flexibility to work shifts within this window.

We offer a variety of flexible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.

About Dillon

Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

At Dillon, we thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities. Employee ownership is available to all team members, ensuring that the financial benefit created by our project work returns to the very people who created that value.

Responsibilities

What your day will look like

IT Support

• Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
• Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
• Administration of user accounts and related activities
• Conduct onboarding and offboarding procedures for end users
• Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
• Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
• Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Learning and Development

• Commit to self-development and ongoing learning and professional development
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications

• A three-year diploma in Computer Systems Technology or related program
• One (1) to three (3) years of relevant work experience in a professional technology setting
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset

Experience

• Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
• Familiarity with ticketing systems for logging, tracking, and managing technical support requests
• Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
• Practical experience in working with Active Directory, group policies and two-factor authentication systems
• Preference will be given to those with a passion for service excellence

A technical test may be required as part of the recruitment process.

Compensation:

$55,000 - $61,000

Dillon is including the salary range that we in good faith believe may be offered for this position. It will be dependent on the successful applicant’s education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant’s gender or other status protected by provincial and/or federal law.

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior results. We live our core values:

• Achievement: do the work to hit the target.
• Continuous Development: always learning; always adapting; always growing.
• Creativity: discover new possibilities.
• Courage: do the things that matter, especially when it’s hard.
• Inclusiveness: enabling belonging to draw strength from our differences.
• Reliability: words result in actions that build trust.

In addition, we offer a 100% employee-owned share purchase plan, competitive health benefits, a generous retirement savings plan, and a focus on wellness through subsidies and fitness memberships.

Health & Safety at Dillon Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active engagement with our H&S processes and the identification and reporting of hazards.

Employment Equity, Diversity & Inclusion Dillon is committed to an inclusive, diverse workplace. If you require accommodation during the interview process, please let us know.

Technology & AI Dillon utilizes AI-assisted tools to support parts of our recruitment process to increase efficiency and fairness. All hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.