IT Help Desk Specialist

IT Service Desk Specialist I

Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; San Luis Obispo, CA | Regular Full-Time

As an IT Specialist I, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.

About the Role

• Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
• Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
• Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
• Identify recurring issues and opportunities to improve support processes and implement best practices
• Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
• Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
• All other duties as required

About You

Education

• Diploma or Bachelor’s Degree in Information Technology or equivalent

Experience

• 2-4 years of experience in IT service desk, help desk or end user technical support
• Strong troubleshooting and time-management skills to handle multiple support requests and deadlines
• Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools
• Ability to prioritize tasks effectively and work independently or as part of a team
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all levels