Area Service Sales Representative-DT

GRISWOLD INDUSTRIES

Job Description

Area Service Sales Representative

(Outside Sales-Dallas)

JOB DIMENSIONS:

Job Summary:

Under limited supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned.  

Reports to:

District Sales Manager

Examples of Duties and Responsibilities:

•Performs service calls and responds in a timely manner; 

•Provides technical support; 

•Performs pre-service job consultations and site visits in order to assess client’s needs; 

•Prepares customer quotations;

•Conducts training on application, start-up, utilization, and repair procedures;

•Submits accurate, prompt reports for billing of completed work;

•Reviews and maintains service parts inventory levels;

•Advises customers on performance and service requirements of products;

•Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users;

•Identifies service and sales opportunities, and escalates to appropriate channel;

•Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales;

•Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and

•Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Advanced experience and training in assembly, installation, service and repair of all product lines; trained in company safety policies and procedures; trained at Cla-Val service school; and trained in customer and vendor relations.

Knowledge/Skills/Abilities:

•Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel;

•Ability to assess customer service needs and prepare quotations;

•Ability to interact with customers to develop and strengthen business relations;

•Self-starter with the ability to multi-task and reprioritize duties throughout the day;

•Ability to plan, schedule, organize, and prioritize work without supervision;

•Considerable knowledge of all product lines;

•Ability to read and interpret engineering drawings, schematics, and blueprints;

•Advanced knowledge of basic assembly and repair procedures and principles of hydraulics;

•Computer literacy and able to learn job related software programs;

•Ability to work in confined spaces;

•Ability to make effective service presentations; and

•Knowledge of company products, pricing, and technical specifications.

Physical Requirements:  

•Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less; 

•Ability to move heavier objects with the assistance of others or by using mechanical devices;

•Ability to operate a motor vehicle; and

•Ability to perform essential functions of the job, as defined;

 Reasonable accommodations provided upon request.

Special Requirements:  

•Possession of a valid Confined Space Entry training certificate;

•Ability to use required personal protective equipment (PPE) and safety equipment; 

•Ability to work in valve service areas;

•Ability to travel on company business as required;

•Possession of valid Driver License, and;

•Acceptable driving record.