Community Lead
About the Role
This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI startup. You will own the community end-to-end, building the full funnel from new user to passionate evangelist and creating a real feedback loop between the community and the product roadmap. It is a foundational role with wide scope and no pre-built playbook.
What You'll Do
Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
Mobilize the community at high-impact moments including product launches and user research initiatives.
Gather rich feedback from community conversations and translate it into actionable product signal for the team.
Coordinate in-person events and experiences that deepen community bonds.
Work across time zones with R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.
Define scope independently and make operational calls as the role evolves.
What We're Looking For
2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
Proven ability to design and test mechanics that turn power users into active advocates, not just hope it happens organically.
Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
Hands-on platform experience with Discord, Reddit, X, or similar, including moderation, engagement strategy, and feedback collection.
Operationally sharp, comfortable making independent decisions and resolving community issues without existing frameworks.
Track record of converting user feedback into actionable product insights and demonstrating measurable community impact.
Experience working across distributed or cross-timezone teams.
Experience coordinating in-person community events or activations is a plus.
Fluency in Mandarin Chinese or other languages relevant to international communities is a strong plus.
Compensation & Benefits
Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.
Location
Hybrid, three days per week in office, based in the San Francisco Bay Area, California.