Senior Solutions Engineer

About the Role

This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery - owning the solution design that underpins the commercial proposal and staying accountable through go-live. That continuity is the point.

What You'll Do

• Discovery: Run technical and process discovery with customers across supply chain, quality, logistics, and IT - uncovering current-state workflows, data sources, systems, and constraints.

• Pre-sales: Deliver tailored demonstrations mapped to the customer's own lanes, products, and release processes - not a standard script - and handle technical objections in the room.

• Solutioning: Own the initial solution design and solution map: which modules apply, what data is required, which integrations are in play, what is phased, and what is out of scope.

• Scoping: Translate solution designs into sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.

• Commercial support: Partner with Sales leadership on proposals and order forms, ensuring everything committed commercially is technically deliverable.

• Delivery: Carry your design into delivery - lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and stay accountable through go-live.

• Cross-functional coordination: Sequence deliverables and manage technical handoffs across Product, Data, and Engineering while feeding real customer patterns back into the roadmap.

• Repeatability: Build reusable assets - reference solution designs, discovery question banks, scoping templates, and integration patterns - that make the next deal faster.

What We're Looking For

• 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end

• Proven ability to run technical discovery with cross-functional stakeholders (supply chain, quality, logistics, IT) and translate requirements into solution designs

• Track record owning solution designs from pre-sales through implementation and go-live

• Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies

• Proficiency delivering customer-tailored product demonstrations and handling technical objections in sales situations

• Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows

• Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, command/control platforms)

• Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent)

• Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus

• Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a plus

Compensation & Benefits

Base salary range: $140,000 - $180,000 USD annually.

Location

On-site in Boston, Massachusetts, USA.