Graduate Accounts Receivable Administrator

We Are Innovators & Category Creators

Founded in Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery, Absa, GoTyme, Standard bank, FlySafair, Clientèle, Pick n Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in WhatsApp; KYC-compliant chat banking; best-in-class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award-winning, enterprise-grade AI-powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.

Purpose:

This role forms part of Clickatell's Finance Graduate Development Program and provides structured exposure to Accounts Receivable operations, financial administration, customer account management, and financial reporting disciplines. The successful candidate will be developed through on-the-job learning, coaching, and practical application of finance best practices. The program runs for 10 months, commencing on 1 February 2027 and concluding on 30 November 2027. To be considered for this opportunity, candidates must be based in Cape Town and available to participate in the program for its full duration.

We Do The Right Things

Responsibilities of the Role

Financial & Accounts Receivable Operations

The graduate will learn to:

• Process and accurately allocate customer payments across multiple products and platforms.

• Reconcile customer accounts and investigate discrepancies.

• Monitor aging reports and support collection activities aimed at reducing DSO.

• Support month-end, year-end, and audit-related processes.

• Assist with customer billing, collections and account maintenance activities.

Financial Acumen

The graduate will learn to:

• Understand the impact of Accounts Receivable on cash flow and overall business performance.

• Interpret key AR performance indicators, including:

• Days Sales Outstanding (DSO)

• Aging Analysis

• Collections Performance

• Bad Debt Provision Trends

Systems & Digital Skills

The graduate will gain practical experience in:

• Microsoft Dynamics NAV / Business Central and associated finance systems.

• Advanced Microsoft Excel for analysis, reconciliations, reporting, and variance investigation.

• Jira and digital workflow tools for managing customer and payment-related queries.

• Customer account maintenance and financial data management across integrated systems.

Compliance & Governance

The graduate will develop knowledge of:

• KYC procedures and customer credit assessments.

• Credit verification processes using TransUnion and Dun & Bradstreet.

• Financial controls and internal governance requirements.

• Audit preparation and documentation requirements.

• Data accuracy, confidentiality, and financial record management.

Professional & Workplace Skills

• The graduate will learn how to:

• Communicate professionally with customers and internal stakeholders.

• Collaborate effectively with Finance, Sales, Operations, and Customer Success teams.

• Manage competing priorities while maintaining high levels of accuracy.

• Demonstrate accountability, professionalism, and effective time management.

• Build strong stakeholder relationships through proactive communication and service excellence.

Problem Solving & Continuous Improvement

• The graduate will learn to:

• Analyze financial data to identify trends, risks, exceptions, and opportunities.

• Investigate customer account queries and resolve issues efficiently.

• Recommend process improvements that enhance operational effectiveness.

• Apply analytical thinking to support decision-making.

• Progress from a supervised learner to an independent operational contributor.

Requirements

We Are On A Learning Journey

Requirements of the Role

• Bachelor's Degree in:

• Finance

• Accounting

• BCom General

• Economics

• Excellent attention to detail.

• Good organisational and time-management skills.

• Comfortable using Microsoft 365 applications.

Skills and Competencies

• Curiosity and willingness to learn

• Problem solving

• Collaboration and teamwork

• Adaptability

• Attention to detail

A Bit About You

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.

• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.

• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.

• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.

• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.

• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.

• Enabling Strategy: Implements the action plans to produce practical outputs while considering the implication, and consequences for the organization and our customers.

• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.

• Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.

• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.

Benefits

Why You Should Join

Perks of the Role

Working with a world class, award winning, international team with strong values and perspectives on the world. You can expect to become the best version of you in terms of your career and the challenges that will test and grow you. We have a learning culture, we take risks and we are here to make an impact, if that resonates, you will thrive here.

Other things you may wonder about that we do also offer:

• Reimbursable communications allowance for internet and mobile phone bills

• Half-day off on your birthday

• Hybrid working with access to office hubs as required.

• Home office set-up with laptop, monitor and other related items.

• Coaching sessions to provide young graduates with a strong foundation for personal and professional success.

• Alumni Buddy for support through navigating the world of work.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging are at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell, and our employees feel psychologically safe and empowered to show up with their authentic selves at work.