Graduate Technical Writer

We Are Innovators & Category Creators

Founded in Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery, absa, GoTyme, Standard bank, FlySafair, Clientèle, Pick n Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in WhatsApp; KYC-compliant chat banking; best-in-class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award-winning, enterprise-grade AI-powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.

Purpose:

We are looking for a motivated and detail-oriented Graduate Technical Writer to join our Product Documentation and Training team. This graduate program runs from 1 February 2027 to 30 November 2027 and is open to candidates who are currently based in Cape Town, as in-person collaboration and participation will form part of the experience. This role is designed for a recent graduate who is interested in technical communication, technology, customer enablement, and content creation.

The successful candidate will gain hands-on experience creating, maintaining, and improving customer-facing and internal documentation while working closely with Product, Engineering, and Marketing teams. Through mentorship and exposure to real-world projects, the graduate will develop practical skills in technical writing, information architecture, content strategy, training content creation, and documentation management.

We Do the Right Things

Responsibilities of the Role

• Assist in creating and maintaining customer-facing product documentation, user guides, onboarding materials, and FAQs. (Frequently Asked Questions)

• Support the review and update of existing documentation to ensure content accuracy, consistency, and usability.

• Work with Product Managers, Engineers, and Product Specialists to gather information and document product features and workflows.

• Assist in developing training materials, presentations, quick reference guides, and internal enablement resources.

• Help organise documentation repositories and ensure content follows established standards and style guidelines.

• Participate in documentation planning, content audits, and release-related documentation activities.

• Support content publishing activities across documentation and knowledge management platforms.

• Proofread and edit documentation to improve clarity, grammar, structure, and user experience.

• Learn and apply documentation best practices, content design principles, and customer-centric writing techniques.

• Contribute ideas for improving documentation processes and content effectiveness.

Requirements

We Are on A Learning Journey

Requirements of the Role

• Bachelor's Degree in:

• Technical Communication

• English

• Journalism

• Communications

• Information Systems

• Computer Science

• Multimedia Design

• Education

• Or a related field

• Graduated within the last two years.

• Strong written and verbal communication skills.

• Excellent attention to detail.

• Ability to learn technical concepts and explain them clearly.

• Good organisational and time-management skills.

• Comfortable using Microsoft 365 applications.

Advantageous

• Experience creating written content, documentation, blogs, tutorials, or academic reports.

• Familiarity with SaaS products or technology platforms.

• Basic understanding of APIs, software development concepts, or digital products.

• Experience with content management systems, SharePoint, Confluence, or help centre platforms.

Skills and Competencies

• Strong writing and editing skills

• Analytical thinking

• Curiosity and willingness to learn

• Problem solving

• Collaboration and teamwork

• Adaptability

• Attention to detail
• Customer-focused mindset

A Bit About You

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
• Enabling Strategy: Implements the action plans to produce practical outputs while considering the implication, and consequences for the organization and our customers.
• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
• Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.

Benefits

Why You Should Join

Perks of the Role

Working with a world class, award winning, international team with strong values and perspectives on the world. You can expect to become the best version of you in terms of your career and the challenges that will test and grow you. We have a learning culture, we take risks and we are here to make an impact, if that resonates, you will thrive here.

Other things you may wonder about that we do also offer:

• Reimbursable communications allowance for internet and mobile phone bills

• Half-day off on your birthday

• Hybrid working with access to office hubs as required.

• Home office set-up with laptop, monitor and other related items.

• Coaching sessions to provide young graduates with a strong foundation for personal and professional success.

• Alumni Buddy for support through navigating the world of work.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging are at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell, and our employees feel psychologically safe and empowered to show up with their authentic selves at work.