Customer Account Manager

The Customer Account Manager serves as the primary point of contact for customer accounts, managing order-to-delivery activities, customer inquiries, onboarding, issue resolution, account maintenance, and service excellence initiatives.

Key Responsibilities

• Receive, review, enter, and manage customer orders and changes, including follow up on past due orders and forecasting

• Serve as primary contact for customer inquiries via phone and email.

• Resolve customer concerns related to orders, deliveries, accounts, credit requests, and service issues.

• Coordinate with sales, supply chain, logistics, distribution, credit, pricing and customer master teams.

• Support sales function with quote requests; specifically, when implementing global price increases.

• Support customer onboarding, account setup, and location maintenance.

• Manage key accounts across multiple end markets and product lines.

• Document recurring issues and recommend process improvements.

• Coordinates the transfer of slow-moving inventory within the distribution system.

• Participate in special projects and continuous improvement initiatives.

Qualifications

• Strong customer service, relationship management, ERP/order management, communication, problem-solving, and organizational skills.

• Excellent written and verbal English required

• High school diploma required; additional education preferred. Typically, 4-6+ years of progressive customer service, account management, or order management experience.

• Fast-paced, customer-focused environment requiring cross-functional collaboration.

Preferred Qualifications

• Preferred experience with Microsoft suite, JD Edwards (ERP), Salesforce.com (CRM)

Perks and benefits

Become part of the Employee Share Units program

Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

Endless opportunities for career advancement

In-house psychiatrist available to support employees' well-being

International career growth and connections

Mental Wellness Employee Assistance program through Lifeworks

Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled

Superb and exciting Mid-Year Parties - with items to give away and cash prizes!

Unlimited cash incentives for hired referrals

We set you up for success with a company-provided PC/Laptop and fiber internet connection.