Customer Service Representative (WFO)

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries. Communicating with customers through various channels.
• Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.
• Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Qualifications

• Open to weekend coverage
• Open to work different shifts ( Morning, Mid, Nightshift)
• Great spoken and written English
• History of working with US & AU clients preferred
• Knowledge of Zendesk or other CRM/ticket management tools is an advantage

Perks and benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals