Customer Service Representative | WFO (ORT, CRK, DAV)
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 21, 2026. Cloudstaff scores B on the Alion truth index.
About This Job:
The Customer Service Representative is responsible for maintainingquality customer service through theability to solve problems in atimely manner, thus reducing or eliminating payouts, while decreasingmember complaints. It is required to have a full understanding of the Brands’ policies and guidelines under their care, being highly adaptable to changes, program and process’ updates required by the organization. The Customer Service Representative will directly interactby phone and through written communications with customers and suppliers and is expected to maintain aprofessional demeanor in each interaction to ensure customer satisfaction andtosupport the organizations’ relationship with the partner brand. Including:
Essential Responsibilities:
Answer inbound customer service calls.
Address and resolve customer inquiries and concerns.
Promptly reply to customer emails, return phone calls within 24 hours, prompt follow through, resolve issues in a timely and appropriate manner.
Provide high quality customer service and product knowledge regarding member programs serviced.
Schedule adherence and compliance of guidelines and policies of the department.
Maintains productivity of 85% or greater.
Completes all other duties and tasks as assigned.
Qualifications
1 year or more prior customer service experience.
1 year or more experience in handling inbound calls/call center environment.
Typing 25+ wpm.
Strong computer knowledge
High School diploma or equivalent
Perks and benefits
Leave and Holidays
13th month
Mid year and end of year celebration
Social club
HMO
Health and wellness
Weekly office perks
Rewards - CS Dream points
Monthly performance commission - no cap