Database Support Specialist | Hybrid

Cloudstaff • SQL • 3 days ago
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Salary
≈ $9.5k – $25k per year (Estimated)
Location
Hybrid (Angeles City, Philippines)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 30, 2026. Cloudstaff scores B on the Alion truth index.

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Cloudstaff

Cloudstaff is a Philippine outsourcing company providing offshore teams for technology, finance and creative work. It operates large delivery campuses in Clark and other Philippine cities. The company serves clients in Australia, the United States and Europe.
cloudstaff.com • HQ: Angeles City, Philippines • 1001-5000 employees • Est. 2005

Position Overview

We're looking for a Database Support Specialist to support our Data & Digital Products team, reporting to Brandie McCoy. The role focuses on ticket support, data imports, system testing and process documentation within our membership database (NetForum). Full training on NetForum will be provided. This is an ongoing need for at least the next year.

Key Responsibilities

  • Manage ServiceNow and Zendesk support requests, including reviewing and testing issues, adding notes, reassigning, assisting customers and closing tickets
  • Import event registrants and create events and sessions in the system
  • Test new system releases before they go live, following vendor test guides
  • Create SOPs, training guides and instructional videos (using Scribe)

Qualifications

Qualifications

  • SQL experience
  • ServiceNow and/or Zendesk experience
  • Experience with Scribe or similar documentation tools
  • Background supporting membership organizations or associations
  • Bachelor's degree in Computer Science or equivalent experience
  • 3-5 years of experience in database administration
  • Proficiency in SQL and database management systems
  • Experience with performance tuning and optimization
  • Strong understanding of backup and recovery techniques
  • Knowledge of security best practices for databases

Perks and benefits

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
  • Endless opportunities for career advancement
  • Exclusive ATM inside the office for employee's convenience
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
  • Top notch workplace with first class VIP lounge and game rooms
  • Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
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