PMO Head

The PMO Group Head is responsible for establishing, leading, and continuously improving the Project Management Office (PMO) to ensure effective governance, execution, and delivery of strategic initiatives across the Network Technology Group. This role drives standardization of project management practices, ensures alignment with business objectives, and enhances overall project delivery performance.

Oversees the end-to-end project lifecycle, including project intake, prioritization, planning, execution, monitoring, and closure, while ensuring optimal resource allocation and effective risk, issue, and dependency management across multiple concurrent initiatives.

Scope of Coverage

• Projects across Network Technology (Network Operations, Cloud & International Infrastructure)
• Strategic programs including infrastructure expansion, transformation, and optimization initiatives
• Project governance, reporting, and portfolio management
• Resource planning and cross-functional coordination
• Stakeholder management including executive leadership

Education

• Bachelor's degree in Computer Science, Information Technology, Electronics and Communications Engineering, or a related field.
• Master's degree in Information Technology, Telecommunications, Project Management, or a related discipline is an advantage

Certifications (Preferred)

• Project Management Professional (PMP) or equivalent project/program management certification.
• Agile / Scrum certifications (e.g., Certified ScrumMaster, PMI-ACP) are an advantage.
• ITIL certification or equivalent for service management processes is desirable.
• Other relevant technology, network, or telecommunications certifications are a plus.

Experience

• 5+ years of experience in project/program management
• At least 5 years in a leadership or PMO management role
• Proven experience managing large-scale telecom, network, or IT transformation projects
• Strong background in stakeholder and executive management

Technical Competencies

• Strong understanding of telecom network domains (is an advantage):
• Access (MPLS, OLT, LCP)
• Core (IP, Core)
• Transport (DWDM)

• Proficiency in project and portfolio management tools (e.g., MS Office, Jira)
• Strong analytical skills in network performance, capacity, and resiliency planning

Key Responsibilities

• PMO Leadership & Strategy
• Establish and implement PMO frameworks, methodologies, and governance standards
• Define project management policies, tools, and best practices
• Portfolio & Program Management
• Oversee the full project portfolio to ensure alignment with organizational priorities
• Drive prioritization, resource allocation, and dependency management
• Governance & Reporting
• Ensure consistent project tracking, reporting, and performance monitoring
• Provide executive-level insights on project status, risks, and KPIs
• Delivery Oversight
• Ensure projects are delivered on time, within scope, and within budget
• Identify and mitigate risks, issues, and bottlenecks across programs

• Stakeholder Management
• Act as the primary interface between project teams and senior leadership
• Facilitate decision-making and escalation management
• Process Improvement & Transformation
• Continuously improve PMO processes, tools, and capabilities
• Drive adoption of digital tools and automation in project tracking and reporting
• People & Resource Management
• Lead and develop Project Managers and PMO staff
• Ensure optimal resource utilization and capability development