Customer Service Representative | WFO | eNtec
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 11, 2026. Cloudstaff scores B on the Alion truth index.
Main purpose of job:
Customer Service is at the heart of everything we do, our goal is to deliver the best Customer experience throughout all our customer silos. This role is pivotal to the day-to-day delivery of our customer experience, and the right candidate must be reliable, passionate and strive to deliver excellence.
Main Areas of Responsibility:
- Simple Order entry for both UK and US teams
- Order entry from our website orders
- Stock level enquiries for both UK and US teams
- Courier enquiries providing POD’S and tracking of orders and ETA’S
- Returns and the booking and collection of transport
- Live chat enquiries relating to the above enquiries
- Inbound calls passed over from our UK team relating to the above enquiries.
- Answering emails from the customer service inbox in a timely manner working towards our team-wide KPI’S
- Working closely with the UK customer service team and manager to deliver excellent customer service daily.
Vision
- To be every operator’s first choice for excavator and telehandler buckets and attachments.
- Deliver the best customer experience, every customer every time
Mission Statement
- To deliver innovative, market leading products and services
Core Values
- R Relationships - to build solid relationships founded on trust and partnership
- Honesty - to always be honest, even when it gets tough
- I Innovation - to constantly strive to deliver innovative products and services
- N Never give up trying to deliver more for our stakeholders
- O One standard of Excellence
- X Xtra mile - to deliver exceptional customer service in everything we do
Responsibility for employees
- Remember HILO - Honesty, Integrity, Loyalty and Obedience*
- Always respect superiors*
- Lead & engage with team members positively*.
- Respect company’s values and uphold the Mission Statement*
- Always respect company policies*
Key working relationships:
- Customer Service Manager
- Customer service team
- Internal sales
- External Sales
Qualifications
Qualifications:
- Excellent communication skills, verbally and written.
- Proficiency in Microsoft Office.
- Experience in a customer-facing role would be desirable but not essential as full training will be provided.
- Ability to work efficiently and to be proactive and manage own workload.
- Experience in a fast-paced environment
- The candidate must be able to engage with customers on the phone and be able to work quickly and efficiently to resolve queries and deliver clear, concise, well written correspondence.
- Ability to work independently and as part of a team. The candidate must be able to work well across multiple teams across the business. The candidate must work well in the team and be a team player and be passionate about what we deliver. We celebrate every win and have a great team spirit, and the right candidate will share the same winning mentality - remembering winners win!
- The candidate must be able to prioritize, plan and manage their own workload. They must be able to work well under pressure and work towards company KPI’S.
- The candidate must be able to work independently with minimal supervision, particularly working remotely. The candidate must log into to our zoom meeting daily to ensure they feel part of the team and participate in the daily delivery.
Perks and benefits
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.