Franchise Sales Development Representative | WFH

We are looking for a highly organized, articulate professional to be the first point of contact for prospective franchisees. You will respond to inbound inquiries, qualify prospects using a defined script and decision tree, manage and nurture a growing pipeline, and book qualified prospects for discovery calls with franchise leadership.

This role suits someone with the polish and organization of a strong executive assistant who enjoys building rapport over the phone.

Your First 90 Days

You will work closely with the Chief Operating Officer, who will introduce you to the franchise opportunity, the ideal franchise owner profile, and the script and decision tree you will use.

Early on, your calls will be reviewed regularly so you can quickly learn to represent the business the way leadership would. Once the Franchise Sales Lead is hired, you will support that person in the same capacity.

Key Responsibilities

Lead Response and Qualification

• Respond promptly to inbound franchise inquiries by phone and email, typically 20 to 80 new inquiries per month.

• Qualify prospects by following a defined script and decision tree, and know when to escalate questions to leadership.

Pipeline Management and Nurture

• Manage a pipeline that grows over time to hundreds of prospects, including those who have not yet responded or are not ready to move forward.

• Follow up consistently and professionally and move prospects into secondary and tertiary nurture campaigns as directed.

Booking Conversations

• Book qualified prospects for discovery calls with franchise leadership.

• Schedule across US time zones and send confirmations and reminders.

Tracking

• Keep accurate records of every inquiry, qualification answer, and next step in HubSpot.

• Meet weekly goals for response time, qualified prospects, and discovery calls booked.

Qualifications

• Has near-native professional English (C1-C2), spoken and written, with a clear, confident phone presence. This is the most important requirement for this role.

• Communicates directly and concisely and is comfortable speaking with executives, business owners, and investors considering a significant investment.

• Has at least 2 years of experience supporting US-based companies in a role such as executive assistant, lead qualification, appointment setting, or sales development. Franchise experience is a plus.

• Is exceptionally organized, manages a calendar and follow-up schedule well, and quickly retains and acts on new information.

• Has strong business sense and represents the business professionally in every conversation.

• Follows scripts and guidelines carefully while sounding natural and personable.

• Is available to work Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, from a quiet, professional workspace free of background noise and distractions.

• Handles confidential prospect and company information with discretion.

• Is coachable, takes ownership of results, and asks questions early.

Required Technical Fluency

• HubSpot, or the ability to learn it quickly based on experience with a similar CRM.

• Zoom, Slack, and Calendly.

• Google Workspace (Gmail, Calendar, Docs, Sheets).

Perks and benefits

Become part of the Employee Share Units program

Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

Endless opportunities for career advancement

In-house psychiatrist available to support employees' well-being

International career growth and connections

Mental Wellness Employee Assistance program through Lifeworks

Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled

Superb and exciting Mid-Year Parties - with items to give away and cash prizes!

Unlimited cash incentives for hired referrals

We set you up for success with a company-provided PC/Laptop and fiber internet connection.