L3 Support Engineer / Site Reliability Engineer (SRE)

JOB DESCRIPTION

We are looking for an experienced L3 Support Engineer / Site Reliability Engineer (SRE) to support production systems, investigate complex technical issues, and improve system reliability. This role focuses primarily on Production Support (90%), with approximately 10% dedicated to automat

Responsibilities

• Investigate, troubleshoot, and resolve complex incidents in production environments.
• Analyze system and application logs to identify root causes and implement corrective actions.
• Troubleshoot issues related to Linux systems, Kubernetes, applications, and databases.
• Provide L3 technical support for incidents escalated by the L2 support team.
• Participate in scheduled on-call rotations to ensure production system stability.
• Develop and maintain Python automation scripts to support monitoring, daily operations, and incident resolution.
• Write and execute SQL queries to investigate data-related issues and support troubleshooting.
• Create and maintain technical documentation, operational procedures, and troubleshooting guides.
• Collaborate with development and infrastructure teams to improve system reliability, performance, and operational efficiency.

REQUIREMENTS

Infrastructure & Production Support

• Strong experience in Linux administration and troubleshooting.
• Hands-on experience supporting and maintaining production environments.
• Solid understanding of Incident Management and Root Cause Analysis (RCA).
• Experience analyzing system logs, application logs, and error traces.
• Experience participating in on-call support and handling production incidents.

Cloud & Platform Technologies

• Hands-on experience with Kubernetes.
• Experience with Ansible for configuration management or operational automation.

Scripting & Database

• Proficiency in Python scripting for automation purposes.
• Ability to write SQL queries for data investigation and troubleshooting.

Communication & Problem-Solving

• Strong analytical and troubleshooting skills.
• Ability to work effectively under pressure when handling critical production incidents.
• Good English communication skills, including reading technical documentation and collaborating with international teams.
• Strong sense of ownership and a proactive approach to problem-solving.
• Preferred Candidates: Based in Ho Chi Minh City

Working Arrangement

• Fully remote position - no daily office attendance required.

Option 1

• Sunday - Thursday
• 5:00 AM - 1:00 PM (Vietnam Time)

Option 2

• Tuesday - Saturday
• 5:00 AM - 1:00 PM (Vietnam Time)

HOW TO APPLY

Please send your application via email: [email protected]

*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.

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