Voice Engineer

JOB DESCRIPTION

• Installation, configuration, maintenance, support and troubleshooting of Cisco IP Phones and Avaya Unified Comms systems
• for business units in accordance with bank’s standard and policies.
• Implement telecommunications projects as assigned by IT Department Managers.
• Provide on-site technical leadership during project implementation to ensure compliance with standards and schedules.
• Develop written guidelines for installation, operation and maintenance of new equipment and configurations.
• Create documentation such as user manuals, procedures and reports.
• Maintain records of hardware and software inventory.
• Conduct training sessions for users of newly installed or upgraded equipment.
• Coordinate with vendors/contractors on matters relating to the projects being implemented.
• Support Voice systems in Regional and local Disaster recovery exercise.
• Work with relevant team in VA screening and patching

REQUIREMENTS

• English proficiency.
• Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or equivalent.
• 5+ years’ experience with Cisco IP Phones and Avaya PBX systems.
• Knowledge of the following components:
  • Communication Manager
  • System Manager
  • Session Manager
  • IX Messaging
  • Avaya Aura Device Services
  • Session Border Controller
  • Element Management System
  • Avaya Media Server
  • Application Enablement Services
  • G450
  • Avaya Contact Recorder Advanced
  • Workforce Optimization
  • Call Management System
  • IX Workplace
• Experience in complex projects involving the above-listed components.
• Experience in BAU (Business as Usual) operations.
• Ability to quickly grasp and understand complex design concepts.
• Strong client-facing skills, including cross-functional influence and internal/external consulting and partnering.
• Ability to translate technical issues into understandable business language for end users.
• Ability to generate standard project documentation, including Low-Level Design (LLD), Network Diagrams, WLIs, and other related documents.
• Ability to troubleshoot implementation issues and problems.

HOW TO APPLY

Please send your application via email: [email protected]

*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global’s REGULATIONS ON THE PROTECTION OF CANDIDATES’ PERSONAL INFORMATION.

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