Clerk - Intermodal

Please note that new hires in this role may be paid a lower hourly rate during their qualifying period. In addition, CN employees are also eligible to an employee share investment plan (ESIP), Pension, Benefits and other perks.

At CN, the careers we offer are meaningful because the work that we do matters. Every day, our team of dedicated railroaders power the North American economy from coast-to-coast-to-coast, with an unwavering commitment to safety and service excellence.

If you enjoy hands-on tasks, working outdoors, and have a safety-first mindset, a career in railway operations might be right for you. With fresh challenges, paid training, and a host of great benefits - a career at CN means work that makes a true difference in the lives of people.

Join us today and get your career moving!

Job Summary

The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.

Main Responsibilities

• Provide transactional service requirements to Operations
• Validate and perform ramping for Ports and Terminals
• Resolve and answer complex waybill and

  Electronic Data Interchange (EDI) problems or inquires from various parties

• Formulate office procedures

Working Conditions

• The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
• The role requires being available on-call 24/7 to respond to critical incidences
• Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress

Experience

• Experience working in an office or operational environment
• Experience performing data entry and processing transactions
• Experience providing customer service and responding to inquiries

Education/Certification/Designation

• Qualified OSM Ramper*
• Training in Service Reliability Strategies (SRS) and procedures*
• Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
• Completed the self-instruction module on the handling of dangerous goods*

Competencies

• We Care About Each Other
• We Strive for Excellence
• We Succeed Together
• We Lead Responsibly

Technical Skills/Knowledge

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
• Must be proficient in typing, operate a computer terminal, and common office equipment
• Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
• Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
• Knowledge of the Electronic Commerce industry standards
• Fluently bilingual both written and verbal (English and French)
• Navigate efficiently through EDI viewer
• Work without constant and direct supervision
• Make informed and timely decisions
• Display a customer-centric attitude

*Any experience/education/skills/knowledge for these above would be considered as an asset

Additional Information (If Any)

The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected].

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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