SENIOR D365 DEVELOPER

Department: Factories

Location: Egypt, Cairo

Senior D365 Customer Engagement (CE) Developer will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. The developer will be responsible for designing, developing, and deploying custom solutions within the Microsoft Dynamics 365 Customer Engagement platform. The developer will work closely with the product teams to deliver scalable and efficient solutions that meet business needs.

YOUR KEY RESPONSIBILITIES:

Solution Development:

• Collaborate with the product team (solution architect, product configuration experts) to understand the requirements and solution design
• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Experts on defining Functional Specifications and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.
• Develop custom solutions for Dynamics 365 CE (Sales, Marketing, Customer Service, etc.) using tools like JavaScript, C#, and other technologies supported by the platform.
• Implement custom workflows, business process flows, plugins, and integrations with third-party systems.
• Write and maintain clean, scalable code and assist in troubleshooting and debugging applications.
• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)
• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery
• Troubleshoot and resolve complex technical issues that the development team encounters
• Ensures creation & maintenance of development documentation in Azure DevOps Wiki
• Support & Continuous Improvement:
• Provide post-implementation support, troubleshooting, and user guidance.
• Suggest enhancements to improve solutions and optimize performance.
• Works very closely with Solution and Platform Architects, Product Configuration Experts on Performance Improvements opportunities and new functionalities architecture.
• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem
• Collaboration:
• Build and maintain strong relationships with business & technology stakeholders, ensuring satisfaction and successful delivery of solutions.
• Adopt SAFE Agile principles and foster & advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle
• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.
• Ensure reliable operation of business-critical services by meeting agreed SLAs, optimizing performance and availability, and driving rapid incident resolution with a strong focus on incident & ticket volume reduction and MTTR reduction
• Monitor, troubleshoot, and continuously improve production systems, leveraging operational insights, automation, and root cause analysis to enhance service stability, resilience, and user experience

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor's degree in computer science, Engineering, or a related field.
• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects
• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.
• Microsoft Certified: Dynamics 365 Developer Associate or similar certifications are preferred.
• Certifications in related fields (Azure, Power Platform) are an advantage.
• Strong understanding of software development lifecycle and best practices.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Good communication skills and the ability to collaborate effectively in a team environment.
• Fluent in written and verbal English

Technical Expertise:

• Proven experience in development of D365 Customer Engagement Apps and Mobile Apps.
• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.
• Strong proficiency in JavaScript, C#, and .NET development.
• Hands-on experience with Dynamics 365 SDK, Web API, and RESTful APIs.
• Familiarity with Power Platform tools (Power Apps, Power Automate, Power BI) is a plus.
• Understanding of Azure services and cloud computing principles.
• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.
• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.
• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.