Credit & Collection Manager
AtCoconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:
Role: Credit & Collection Manager
Monthly Rate: $1100
Availability: Full-time - 40 hours/week
Time Zone: 8:30 am to 5:00 pm Eastern Standard Time
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To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.
What to Prepare:
1⃣ English Proficiency Rating - You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
2⃣ Coconut VA Profile (Resume) - Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions.
3⃣ 1-Minute Introduction Video - Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
Requirements
Experience Needed/Responsibilities:
Cash Posting & Reconciliation
- Apply customer payments from multiple sources, including lockbox, ACH, wire transfers, credit cards, and checks, into the accounting system to ensure timely and accurate cash posting.
- Research and resolve unapplied or misapplied cash transactions to maintain clean accounts and support accurate financial reporting.
- Reconcile daily cash receipts to bank deposits to detect discrepancies promptly.
- Maintain detailed records of payments, adjustments, and discrepancies to support audit readiness and internal controls.
Customer & Internal Support
- Collaborate with AR, billing, and customer service teams to resolve payment issues or disputes, ensuring accurate application.
- Communicate with customers to clarify remittance details and resolve discrepancies, minimizing delays and preventing misapplied payments.
- Support customer account reconciliations and month-end close activities to maintain financial accuracy and meet reporting deadlines.
Process & Compliance
- Adhere to internal controls and company policies to ensure accuracy, compliance, and integrity in cash application processes.
- Assist in developing cash application procedures and recommending process improvements to drive efficiency and scalability.
- Prepare documentation and reporting for audits, month-end close, and management review to support transparency and informed decision-making.
Other Duties as Assigned
- Perform additional tasks as directed by leadership.
- Execute special projects and ad hoc requests from management to deliver insights and address evolving business needs
Good to have:
-Experience with ERP systems and electronic payment platforms
-Experience with AP/AR automation tools
-Strong communication and customer service skills
-Experience in waste management, utilities, logistics, or related industries
-Associate’s or bachelor’s degree in Business, Accounting, or Finance
-Experience with cash posting, reconciliation, unapplied cash, and payment discrepancies
-Experience supporting month-end close, audits, and internal controls
Non-negotiable Requirements:
-2+ years of experience in accounts receivable, cash application, or a related accounting role
-Strong Excel and data entry skills with excellent attention to detail
-Strong problem-solving skills with the ability to work independently in a high-volume environment
Industry/Tools Experience:
Excel, ERP systems, electronic payment platforms, AP/AR automation tools
Benefits
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community!
Competitive Salary - We recognize your skills and experience with a great compensation package.
13th Month Pay - Enjoy an extra month’s salary-because who doesn’t love a little bonus?
Paid Time Off - Recharge with 12 days of PTO to use however you like-vacation, self-care, or just a break from it all!
US Holidays Off - Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave - We support growing families with dedicated leave for new parents.
Comprehensive Healthcare - We’ve got you and your family covered with quality healthcare benefits.
Life Insurance * - Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support - Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats - We celebrate your achievements and make your special day even better!
Exciting Team Experiences - Think island getaways, virtual town halls, and regional meetups -because work should be fun, too!
Stay Connected - Be part of a supportive network where you can learn, grow, and connect with amazing people.
Some benefits may vary. Full details will be provided during the onboarding process.