<27届校招>技术支持工程师
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Location
In office (Chengdu)
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 4, 2026.
Overview
Company
Impact
Profile match
Code Father (Programming Navigation) is a Chinese online learning community for programmers that offers coding roadmaps, project tutorials and interview preparation materials. It provides more than 100 learning paths and over 50 hands-on projects in Java, AI, front-end, C++, Go and Python for a community of over a million developers. The platform is based in China.
岗位职责
1. 海外客户支持：通过英文邮件及在线沟通工具承接海外客户日常咨询，提供产品使用指导与标准接入方案。
2. 技术问题初筛与流转：协助收集 API/SDK 调用异常、错误码、日志及复现步骤，准确记录问题影响范围，推进并闭环问题处理进度。
3. 售前与跨团队协同：协助售前技术团队准备支持资料，跟进多方会议待办，协调内部研发/产品资源推动客户问题解决。
4. 知识库与流程沉淀：归纳客户高频问题与使用反馈，维护 FAQ、操作指南及业务模板，持续优化技术服务效率。
任职要求
1. 学历与背景：计算机科学、软件工程、电子信息等理工科专业优先。
2. 语言能力：具备良好的英语听说能力，能够准确理解英文客户需求、阅读产品及技术资料，并撰写清晰得体的英文回复。
3. 技术基础：理解 HTTP、API、SDK、JSON 等基础网络与软件工程概念，能结合技术文档理解接口对接逻辑及常见报错。
4. 综合素养：具备良好的服务意识、结构化沟通能力与跨团队协作意识; 工作细致，能主动跟进待办与闭环进度。
5. AI 敏锐度：善于利用主流 AI 工具辅助信息检索、文档整理、摘要生成及知识库建设，具备严谨的信息核验与数据保密意识。
出差适应：能接受业务需要的国内及海外（如美国）不定期出差。
加分项
. 有 API 对接、软件开发、测试相关的课题、开源项目或相关实习经验。
. 掌握 Python、Java、JavaScript 或 SQL 任一语言，能编写基础脚本进行数据排查或简单验证。
. 具备海外留学、交换背景，或跨文化交流实践经历。å
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