Help Desk / System Administrator

Do you enjoy solving people’s IT problems and keeping accounts and access in order? Well – it sounds like you’re exactly in the right place.

Who are we looking for?

Our technical team is searching for the right people, who will work on a very interesting product. We are growing our IT support team, and we are searching for Help Desk / System Administrators who will support our colleagues every day and set up user accounts, groups and permissions in the Microsoft domain and Azure.

What Technical knowledge is needed?

• Microsoft domain: Active Directory users, groups and Group Policy
• Azure / Microsoft Entra ID: creating accounts and managing permissions
• Microsoft 365 administration basics
• Windows desktop and server support
• Networking basics (DNS, DHCP, VPN)
• Comfortable using AI tools such as Claude or ChatGPT to solve problems and automate support work

What professional qualifications are needed?

• 1+ year in help desk or system administration
• Good spoken and written English (Bulgarian is a strong advantage)

What would certainly impress us?

• Microsoft certifications (e.g. MD-102, AZ-104 or similar)
• Experience with a ticketing system (Jira Service Management or similar)
• Basic PowerShell scripting

What else would be considered as an advantage?

• Knowledge of the iGaming / sports betting industry
• Experience with Linux
• Experience with macOS and mobile devices

By joining us:

• You will join a growing IT support team and learn from experienced engineers
• You will have exposure to large scale projects, used by real clients, which will help you gain an unmatched professional experience with Microsoft domain and Azure administration
• You will work in a friendly, informal, and relaxed environment, provided by a team of professionals with diverse expertise
• You will receive training and professional development opportunities
• You will have equally rewarding opportunities for career growth in technical and managerial field