IT Support Specialist

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts - gaining exposure to a diverse, international tech community.

Key Responsibilities

Technical Support

• Provide technical assistance to end-users via phone, email, chat, or in-person support.
• Troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.
• Diagnose hardware, software, and network connectivity problems and ensure timely resolution.
• Escalate complex incidents to appropriate IT teams and follow up until closure.

System Administration

• Install, configure, maintain, and update operating systems, software applications, and end-user devices.
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms.
• Support onboarding and offboarding activities, including user setup and equipment provisioning.

Ticket Management

• Monitor and manage support requests through the company's helpdesk platform.
• Ensure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels.
• Maintain accurate documentation of troubleshooting activities and solutions.

IT Operations & Projects

• Collaborate with internal IT teams to resolve technical issues and improve support services.
• Participate in IT infrastructure and system implementation projects.
• Contribute to the continuous improvement of IT support processes and user experience.

User Training & Compliance

• Provide guidance and basic training to employees on the effective use of hardware, software, and IT services.
• Ensure compliance with internal IT policies, procedures, and quality standards.

• Promote IT security best practices and support data protection initiatives

Required Qualifications & Experience

• Experience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage.
• Good knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience supporting hardware devices such as PCs, laptops, printers, and peripherals.
• Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center.
• Basic knowledge of IT security principles and data protection practices.
• Conversational English language skills.

Technical Skills

• Windows OS Administration
• Active Directory User Management
• Microsoft 365 Administration
• Hardware & Software Troubleshooting
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Citrix Environment Support
• SCCM / Configuration Manager
• Ticketing & Service Desk Tools
• Endpoint Device Support

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a team.
• Good organizational and time-management skills.
• Customer-oriented mindset with a proactive approach to issue resolution.
• Ability to handle multiple priorities in a fast-paced environment.

• Preferred Qualifications

• IT-related degree or technical certification.
• ITIL Foundation certification is a plus.
• Previous experience in a corporate IT support environment is an advantage.

What We Offer

• 2 days/week Home Office
• Company laptop & mobile phone (+ optional extra monitor for home use)
• Cafeteria & private health insurance
• Stable, international corporate background
• Modern IT systems and transparent processes
• Easily accessible, modern Budapest office
• Supportive team environment
• Continuous development opportunities (language courses, trainings)
• Company events and team-building activities

How to Apply

If this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.