Banking call center agent
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 16, 2026. Coforge scores B on the Alion truth index.
Role: Full-Time
Pay Rate: $17/hr on W2 + Benefits
Location: Onsite - Augusta, GA
We at Coforge are hiring for a Banking Call Center Agent role supporting consumer banking customers.
Key Responsibilities:
Provide exceptional customer service to consumer banking customers via phone, email, and messaging channels.
Handle high-volume customer inquiries, account issues, and escalations.
Support onboarding activities and documentation requests.
Serve as a subject matter expert on consumer banking products, services, and systems.
Ensure compliance with banking regulations, policies, and procedures.
Maintain accurate records and meet service level agreements (SLAs).
Partner with internal teams to resolve customer concerns and deliver a positive client experience.
Requirements:
3+ years of banking and customer service experience preferred.
Knowledge of consumer banking products, services, and regulations.
Strong communication, problem-solving, and multitasking skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Ability to work in a fast-paced environment and manage multiple priorities.
Flexible to work rotating evening and Saturday shifts.
Preferred Background:
Banking Call Center
Retail Banking
Consumer Banking Support
Escalations/Customer Resolutions
Financial Services Customer Service