IT System Administrator

We are looking for an experienced IT System Administrator to provide technical support and manage Microsoft 365, endpoint devices, email security, and day-to-day IT operations across our global organization. You will help employees resolve technical issues, manage user accounts and licenses, maintain IT systems, and ensure devices and networks remain secure and reliable.

You'll work closely with our global Technology team, supporting Windows, Linux, and macOS environments, administering Microsoft 365 services, troubleshooting network issues, and improving our overall IT security. The ideal candidate is organized, proactive, a quick learner, and comfortable managing multiple priorities in a fast-paced, international work environment.

Responsibilities

• Provide timely remote technical support to employees by managing IT support tickets and resolving hardware, software, Microsoft 365, and network issues.
• Administer Microsoft 365 services, including email accounts, distribution lists, licenses, Exchange Online, SharePoint sites, and OneDrive for Business.
• Manage user access and permissions based on assigned roles and organizational security policies.
• Configure, maintain, and troubleshoot Windows, Linux, and macOS devices to ensure reliable and secure operation.
• Install, configure, upgrade, and maintain computers, operating systems, applications, and peripherals.
• Perform routine maintenance, including software updates, security patches, backups, system cleanup, and performance checks.
• Maintain endpoint security through antivirus software, access controls, email protection, and other security measures.
• Support email security initiatives, including phishing simulations, suspicious email investigations, and preventive security improvements.
• Troubleshoot network connectivity involving routers, switches, wireless access points, leased-line connections, and remote access tools.
• Maintain accurate IT asset inventories, track hardware and software licenses, and manage device allocation and lifecycle activities.
• Investigate recurring technical issues, perform root cause analysis, and implement lasting solutions in collaboration with the global Technology team.
• Assist with infrastructure administration and cloud-related activities involving Azure or AWS, as required.
• Maintain IT documentation, support procedures, troubleshooting guides, and asset records.
• Prioritize multiple support requests, communicate progress clearly, and ensure timely resolution of technical issues.
• Help improve the organization's overall IT security posture and support a reliable, efficient, and secure working environment.

Requirements

• 3+ years of experience in desktop support, IT support, and Microsoft 365 administration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of Windows operating systems and Microsoft Office applications, with a working understanding of Linux and macOS.
• Hands-on experience administering Microsoft 365, including user accounts, email accounts, distribution lists, and licenses.
• Experience managing Exchange Online, SharePoint Online, and OneDrive for Business.
• Familiarity with Azure administration and cloud platforms such as AWS or Azure.
• Experience configuring, maintaining, and troubleshooting endpoint devices, hardware, software, operating systems, and peripherals.
• Knowledge of endpoint and email security, antivirus solutions, access controls, and phishing or email security simulations.
• Understanding of networking, including routers, switches, wireless access points, leased-line connectivity, and network troubleshooting.
• Experience with system maintenance, security updates, patching, backups, and device cleanup.
• Ability to manage support tickets, diagnose technical issues, use remote access tools, and escalate complex issues when necessary.
• Experience maintaining IT asset inventories, software licenses, hardware allocation, and device lifecycle records.
• Strong problem-solving, troubleshooting, and root cause analysis skills.
• Good written and verbal communication skills, including the ability to explain technical issues to non-technical users.
• Ability to work independently and collaboratively, learn new technologies quickly, and manage multiple tasks and deadlines.

Benefits

• Familiarity with AWS, Azure, or other cloud platforms.
• Basic understanding of cybersecurity management, security policies, and best practices.
• Knowledge of Linux, Windows, and macOS administration.
• Experience with remote support tools and IT service management systems.
• Ability to adapt to a fast-paced environment, manage changing priorities, and solve problems creatively.
• Strong organizational skills, flexibility, attention to detail, and a willingness to learn new technologies.