Agent-Tool Integr. Engr

Cognizant · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · Certification required · 9 days ago

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Location

Hybrid (Kolkata, India)

Seniority

Senior · 6+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 22, 2026. Cognizant scores A on the Alion truth index.

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Cognizant

Cognizant is an American information technology services and consulting company founded in 1994 as an in-house technology unit of Dun and Bradstreet in Chennai, India, and headquartered in Teaneck, New Jersey. It builds, integrates and operates software and infrastructure for large enterprises, with particularly deep positions in healthcare, financial services, insurance and life sciences, delivered by a global workforce of more than three hundred thousand people concentrated in India. Listed on Nasdaq, the company competes with the large Indian and global systems integrators and has reoriented its offerings around cloud migration, data platforms and AI-assisted engineering.

cognizant.com · HQ: Teaneck, United States · Cloud Consulting & Migration · Engineering Services · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Systems Integrators · 5000+ employees · Est. 1994

Tech stack of Cognizant

Backed by Peak XV Partners

Job Summary

The Agent Tool Integration Engineer will design and optimize integrations across ServiceNow ITSM and Zenoss platforms to support hybrid operations for a multinational environment. The role focuses on building reliable monitoring and workflow solutions that improve service quality enhance incident visibility and streamline Finance and Accounting processes through robust automation and observability.

Responsibilities

Design and implement scalable integrations between ServiceNow ITSM and Zenoss platforms to ensure accurate event correlation and efficient incident workflows

Configure ServiceNow ITSM modules to automate incident request and change processes while maintaining alignment with enterprise service management standards

Develop monitoring views and dashboards in Zenoss to provide clear visibility into infrastructure health and critical business services for operations teams

Optimize alerting rules in Zenoss to reduce noise and ensure that only actionable and prioritized events are routed into ServiceNow ITSM queues

Collaborate with cross functional teams to understand integration requirements and translate them into stable technical solutions using ServiceNow and Zenoss capabilities

Create and maintain detailed technical documentation for integration designs configuration baselines runbooks and operational procedures to support ongoing maintenance

Troubleshoot and resolve complex integration issues across ServiceNow ITSM Zenoss Cloud and Zenoss deployments while minimizing impact on business services

Implement robust data validation and transformation logic to ensure that events configuration items and service data are consistently synchronized between platforms

Enhance automation workflows to support Finance and Accounting processes by enabling faster incident resolution and improved service reporting for financial systems

Perform impact analysis and regression testing for integration changes to safeguard production environments and maintain high platform reliability in the hybrid work model

Coordinate with security and compliance stakeholders to ensure that integration configurations adhere to enterprise governance policies and audit requirements

Mentor junior team members on best practices in tool integration event management and configuration management to strengthen overall team capability

Continuously identify opportunities to improve monitoring coverage workflow efficiency and user experience through incremental enhancements in ServiceNow ITSM and Zenoss solutions

Qualifications

Apply professional experience of six to ten years in enterprise tool integration with a primary focus on ServiceNow ITSM and large scale monitoring platforms

Demonstrate hands on expertise in configuring ServiceNow ITSM processes including incident problem change and request management to support global operations

Utilize advanced knowledge of Zenoss Cloud to design service models configure event classes and build dashboards tailored to critical infrastructure components

Leverage practical experience with Zenoss to implement reliable monitoring of applications databases and network elements with accurate thresholds and event lifecycles

Employ understanding of Finance and Accounting domain processes as a valuable asset to tailor monitoring and incident workflows for financial applications and related services

Operate efficiently within a hybrid work model by using collaboration tools clear documentation and structured handover practices to coordinate with distributed teams

Communicate effectively with technical and business stakeholders to explain integration changes articulate risks and propose mitigation options that protect business outcomes

Certifications Required

ServiceNow Certified System Administrator and ITSM Implementation Specialist or equivalent monitoring platform certification

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