Nerdio Engineer

Experience

3-10 years of overall IT experience with strong focus on Azure, Nerdio, AVD and Customer support

Role Summary

We are seeking an experienced Nerdio Engineer to support the implementation and operationalization of Nerdio Manager for Enterprise as the management and automation platform for Azure Virtual Desktop environment.

The Azure landing zone build is nearing completion, and the role will assist the AVD Architect with Nerdio deployment, integration, configuration, image operations, autoscaling, application delivery, monitoring, and production-readiness activities.

The engineer will partner with the AVD, Azure, security, identity, network, application-owner, and operations teams through pilot, production rollout, and hypercare. The role requires strong hands-on Nerdio and AVD expertise, disciplined change and release practices, application packaging support, operational documentation, and night-shift coverage aligned with U.S. Central Time.

Key Responsibilities

• Assist the AVD Architect with detailed design validation, build execution, configuration, testing, and production-readiness activities.
• Assist the AVD Architect with Nerdio Manager for Enterprise architecture validation, deployment, configuration, integration, testing, and operational handover.
• Configure Nerdio access, role-based administration, approval workflows, service identities, audit logging, subscription connectivity, and delegated operational controls.
• Onboard and manage AVD environments, host pools, workspaces, application groups, session hosts, desktop images, scaling configurations, and user-session operations through Nerdio.
• Design, configure, test, and tune Nerdio autoscaling policies, schedules, capacity buffers, drain behavior, host start/stop actions, and cost-optimization settings.
• Configure and manage desktop image lifecycle activities, including image creation, versioning, backup, patching, validation, publication, rollback, and retirement.
• Support application management and packaging workflows, including MSI, MSIX, scripted installations, Intune integrations, App Attach where applicable, version control, and validation.
• Develop and maintain scripted actions, PowerShell automation, runbooks, schedules, and repeatable workflows for AVD engineering and operations.
• Configure Nerdio monitoring, dashboards, s, reporting, cost visibility, performance insights, and operational health views.
• Integrate Nerdio with Microsoft Entra ID, Azure subscriptions, RBAC, AVD, storage, FSLogix, networking, Intune, and other approved enterprise services.
• Validate Nerdio application and platform prerequisites, Azure App Service and supporting-resource health, permissions, connectivity, security controls, and upgrade readiness.
• Troubleshoot deployment, API, permissions, image, autoscaling, host-pool, session-host, profile, application, monitoring, and performance issues.
• Support pilot onboarding, production migration waves, user onboarding, incident triage, root-cause analysis, and hypercare stabilization.
• Provide direct customer and end-user support during onboarding and hypercare, including issue intake, clear user communication, remote troubleshooting, resolution tracking, and timely escalation.
• Troubleshoot user access, session, profile, application, image, performance, connectivity, and Nerdio or AVD operational issues while maintaining a positive customer-support experience.
• Develop and maintain Nerdio configuration standards, as-built documents, operational runbooks, SOPs, knowledge articles, backup and recovery procedures, and support handover materials.
• Participate in defect-triage, and daily project or hypercare calls.
• Work night shift aligned with U.S. Central Time and participate in planned releases, after-hours changes, and on-call or hypercare coverage as required.

Required Technical Skills

Nerdio Manager for Enterprise

• Strong hands-on experience deploying, configuring, administering, and troubleshooting Nerdio Manager for Enterprise.
• Nerdio administration, RBAC, approval workflows, auditability, scripted actions, tasks, schedules, policy controls, dashboards, and operational reporting.
• Nerdio autoscaling configuration and optimization for pooled and personal AVD environments.
• Nerdio image management, versioning, patching, backup, publication, rollback, and lifecycle governance. Azure Virtual Desktop
• Strong working knowledge of AVD host pools, workspaces, application groups, session hosts, user assignments, scaling plans, session management, and monitoring.
• FSLogix, Azure Files or Azure NetApp Files, profile policies, permissions, storage access, and operational troubleshooting.
• Windows multi-session and single-session image engineering, optimization, application installation, validation, and support. Applications and Automation
• Application packaging and deployment using MSI, MSIX, PowerShell, scripted actions, Intune, App Attach, or equivalent enterprise methods.
• PowerShell, Azure CLI, APIs, JSON, and automation concepts for configuration, validation, reporting, and repeatable operations.
• Application compatibility testing, dependency analysis, installation parameters, rollback, and documentation. Azure, Security and Operations • Azure App Service and supporting Azure resource concepts, subscriptions, resource groups, identities, RBAC, networking, storage, monitoring, and governance.
• Microsoft Entra ID, least privilege, Conditional Access awareness, service principals or managed identities, and privileged-access controls.
• Azure Monitor, Log Analytics, AVD Insights, ing, performance monitoring, cost visibility, and incident troubleshooting.
• Incident, problem, RCA, vendor escalation, knowledge-management, and hypercare processes.
• Demonstrated customer-support experience working directly with end users, handling support requests, communicating status, troubleshooting remotely, and driving issues through resolution.

Soft Skills

• Strong analytical and troubleshooting skills across Nerdio, AVD, Azure, identity, application, and network layers.
• Ability to translate architecture standards into controlled Nerdio configurations and repeatable operational procedures.
• Clear communication and documentation skills for client stakeholders, architects, engineering teams, operations, and vendors.
• Collaborative approach with AVD, Microsoft, Nerdio, security, IAM, networking, application, and service-desk teams.
• Ownership mindset for configuration quality, production stability, security, cost awareness, and user experience.
• Willingness to work night shift aligned with U.S. Central Time and support critical releases and hypercare events.

Preferred / Nice to Have Skills

• Nerdio certification or demonstrable advanced Nerdio Manager for Enterprise implementation experience.
• Experience implementing or migrating AVD at enterprise scale, including Citrix-to-AVD transition.
• Experience with Microsoft Intune, Windows 365, Azure Update Manager, Microsoft Defender, and enterprise endpoint management.
• Knowledge of disaster recovery, multi-region operations, image resiliency, backup and restore, capacity planning, and FinOps practices. • Experience with Terraform for Infrastructure as Code (IaC), including creating and maintaining Terraform scripts/modules for Azure infrastructure.
• Working knowledge of DevOps practices, including source control, CI/CD pipelines, and deployment automation.
• Experience with PowerShell and Azure CLI scripting for configuration, automation, bulk operations, validation, and troubleshooting.
• Experience in healthcare or other regulated environments with formal security, compliance, audit, and change controls.
• Microsoft certifications such as AZ-104, AZ-140, AZ-305, MD-102, or equivalent.