Assistant Director - Cyber Security

Role Title : Assistant Director - Cyber Security

Job Location : Malaysia

Role Overview

Leads governance of security services delivery governance for customer using Delivery Governance.

Key Responsibilities

• Coordinate Security Service delivery with help desks, other service-area support groups, customer Suppliers and appropriate third parties; ensure effective communication and integration within Supplier teams
• Report performance against Service Levels; ensure services meet the minimum Service Levels in Schedule P (all times Pacific Time)
• Assess and identify risks, and recommend mitigation, for proposed Changes to Supplier-managed security infrastructure
• Inform customer immediately of any vulnerability, weakness or security breach with a recommended solution or mitigation; notify customer of security violations within 24 hours
• Serve as customer’s escalation point of contact (alternate to the Supplier hotline), responsible for emergency Security Incident response, Critical Situations and audit coordination
• Provide access to security dashboards and deliver reports as defined in the SoW and Reports Exhibit
• Provide a quarterly evaluation of Supplier performance including audit results and certification status; review roles and responsibilities with customer at least every 12 months
• Provide qualified, appropriately skilled and certified personnel; customer may review and approve Key Personnel
• Provide the Disaster Recovery Plan for managed security services, integrated with other service areas and third parties
• Identify, develop and implement Supplier process improvements; participate in cross-functional and Dependency meetings and inform other service areas of security-related activities

Key Customer Dependencies

Customer approves Supplier exception requests, provides Change Approval Board approvals, conducts independent review of Supplier-closed alerts, RCAs, vulnerability exceptions, evidence handling and performance data, and reviews/approves the Disaster Recovery Plan and updates.

Required Skills and Experience

• Service level management- Performance Management (times in Pacific Time)
• Security incident escalation and critical-situation coordination
• Multi-supplier coordination with customer help desks and service areas
• Disaster recovery planning for managed security services
• Appropriately skilled personnel with applicable certifications as required by customer; customer may review and approve Key Personnel

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.