Deskside Support

Job Title: Deskside Support

Job Location: Onsite- Montpelier, VT, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking an experienced Deskside Support to provide comprehensive end-user support and desktop services in a fast-paced enterprise environment. The ideal candidate will possess strong troubleshooting skills across Windows, macOS, networking, endpoint management tools, and remote support technologies. This role requires hands-on technical expertise, exceptional customer service skills, and the ability to support desktop infrastructure while ensuring high levels of user satisfaction.

Salary and Other Compensation:

The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.

• Diagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.

• Support and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.

• Manage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.

• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.

• Track, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.

• Maintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.

What you’ll need to succeed (required skills)

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).

• 6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.

• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively within cross-functional teams.

• Experience supporting enterprise-scale environments and IT service management processes.

Mandatory Skills

• Desktop Support and End User Computing (EUC)

• Windows 10 and Windows 11 Administration

• macOS Support

• Active Directory Administration

• Microsoft Intune and SCCM

• Networking Fundamentals (LAN/WAN/Wi-Fi/VPN)

• Remote Desktop Support

• Printers and Peripheral Device Support

• Virtual Desktop Technologies (Citrix, Azure Virtual Desktop)

• Ticketing Systems (ServiceNow, Remedy, Jira)

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.