Deskside Support Engineer/Field Service Engineer
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 1, 2026. Cognizant scores B on the Alion truth index.
IT Field Services Engineer
Location : Boston MA
Roles/Responsibilities (5 - 8 pointers day to day candidate’s responsibilities)
We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients, both remotely and on-site. This role requires a combination of technical expertise, excellent communication skills, a strong customer service orientation, and proficiency in user onboarding support, mobile device deployment in MDM tools, printer support, conference room device support, as well as expertise in MDM tools such as Jamf and Intune, endpoint management tools like SCCM and Intune, and image deployment concepts including PXE boot, Mac device image, and Intune Autopilot.
- Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
- Assist with user onboarding, including account setup, device provisioning, and software installation.
- Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
- Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
- Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
- Support conference room devices, including video conferencing systems, projectors, and audio equipment.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems, software applications, and device drivers.
- Perform hardware and software upgrades and replacements as needed.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document all support activities, solutions, and troubleshooting steps in the ticketing system.
- Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
- Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
- Ensure compliance with company policies, procedures, and security standards.
- Participate in on-call rotations and provide after-hours support when necessary.
Mandatory Skills
- MDM Tools
- Active Directory
- M365
- Remote Desktop Tools
The Salary for this position will be yearly 50,000 TO 59500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.