Field Service Engineer

Cognizant · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · On-call duty · Certification required · 1 day ago
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Location
In office (Heredia)
Visa
Sponsors visas in United States, Ireland; no register of this country names it
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Nov 13, 2026. Cognizant scores A on the Alion truth index.

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Cognizant

Cognizant is an American information technology services and consulting company founded in 1994 as an in-house technology unit of Dun and Bradstreet in Chennai, India, and headquartered in Teaneck, New Jersey. It builds, integrates and operates software and infrastructure for large enterprises, with particularly deep positions in healthcare, financial services, insurance and life sciences, delivered by a global workforce of more than three hundred thousand people concentrated in India. Listed on Nasdaq, the company competes with the large Indian and global systems integrators and has reoriented its offerings around cloud migration, data platforms and AI-assisted engineering.
cognizant.com · HQ: Teaneck, United States · Cloud Consulting & Migration · Engineering Services · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Systems Integrators · 5000+ employees · Est. 1994
Tech stack of Cognizant
Backed by Peak XV Partners

Job Summary

We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients both remotely and on-site. This role requires a combination of technical expertise excellent communication skills a strong customer service orientation and proficiency in user onboarding support mobile device deployment in MDM tools printer sup

Responsibilities

Provide technical support to end-users via phone email remote desktop tools and in-person visits at Tech Lounge.

Assist with user onboarding including account setup device provisioning and software installation.

Deploy and manage mobile devices using MDM tools such as Jamf and Intune.

Troubleshoot and resolve issues related to mobile device configuration connectivity and security.

Provide printer support including installation maintenance and troubleshooting of printer hardware and software.

Support conference room devices including video conferencing systems projectors and audio equipment.

Diagnose and resolve hardware and software issues related to desktops laptops printers and other peripherals.

Install configure and maintain operating systems software applications and device drivers.

Perform hardware and software upgrades and replacements as needed.

Collaborate with other IT teams to escalate and resolve complex technical issues.

Document all support activities solutions and troubleshooting steps in the ticketing system.

Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle including procurement deployment maintenance and retirement.

Update ServiceNow CMDB with accurate and up-to-date information regarding hardware software and configuration items.

Ensure compliance with company policies procedures and security standards.

Participate in on-call rotations and provide after-hours support when necessary.

Certifications Required

CSA

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