Field Services Engineer
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 29, 2026. Cognizant scores A on the Alion truth index.
Field Services engineer
Location : Gaffney SC
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Support - Field services
3 - 5 years
Windows 11 support, laptop/desktop hardware troubleshooting, printer support
x
Audio visual devices
2-3 years
Cisco VC devices troubleshooting, Telephony
x
Networking / WIFI
2-3 years
Troubleshoot network / WIFI issues
x