Network Engineer

Role Overview

The Network Engineer is responsible for ensuring the reliability, security, and smooth operations of IT systems hosted both in on-premise data centres and the Government Commercial Cloud (GCC). The role covers infrastructure operations, incident management, maintenance, cloud support, vendor management and budget management.

Roles and Responsibilities

• Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.

• Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity

• Maintains high levels of network availability, security, and compliance with government IT policies and standards

• Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible

• Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.

• Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)

• Prepare status and progress reports, and present insights to stakeholders and senior management

• Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability

• Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols

• Manage and support project budgeting, billing, cost tracking and cost recovery activities

• Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations

• Handle routine and ad-hoc operational administration, including logistics and maintenance coordination

• Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations

• Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations

Requirements

• Bachelor’s degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.

• 4-6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).

• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security

• Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS)

• Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred

• Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.

• Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.

• Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.

• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple workstreams effectively in a fast-paced environment.