Operations & Workforce Manager

Cognizant · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 1 day ago
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Location
Remote (Mexico)
Visa
Sponsors visas in United States, Ireland; no register of this country names it
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Nov 9, 2026. Cognizant scores A on the Alion truth index.

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Cognizant

Cognizant is an American information technology services and consulting company founded in 1994 as an in-house technology unit of Dun and Bradstreet in Chennai, India, and headquartered in Teaneck, New Jersey. It builds, integrates and operates software and infrastructure for large enterprises, with particularly deep positions in healthcare, financial services, insurance and life sciences, delivered by a global workforce of more than three hundred thousand people concentrated in India. Listed on Nasdaq, the company competes with the large Indian and global systems integrators and has reoriented its offerings around cloud migration, data platforms and AI-assisted engineering.
cognizant.com · HQ: Teaneck, United States · Cloud Consulting & Migration · Engineering Services · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Systems Integrators · 5000+ employees · Est. 1994
Tech stack of Cognizant
Backed by Peak XV Partners

Job Summary

Operations & Workforce Management will lead strategic workforce planning and operational governance ensuring workforce capacity skills and deployment are aligned with business demand and growth objectives. The role will partner with Delivery Talent Acquisition L&D Finance HR and business leadership to improve fulfillment utilization workforce productivity and operational effectiveness.

Responsibilities

Own workforce planning across business units/accounts translating demand deals growth forecasts and attrition into short and long-term workforce requirements.Govern open demand fulfillment pipeline aging demand cancellations internal deployment external hiring and supply readiness.Track billed/unbilled workforce utilization pyramid capacity gaps and deployment opportunities to optimize workforce productivity.Establish operational KPIs governance cadence dashboards leadership reviews corrective-action plans and continuous improvement initiatives. Internal operations guidance similarly emphasizes KPI reporting performance metrics process optimization service standards and operational improvement

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