Service Now Developer
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 21, 2026. Cognizant scores A on the Alion truth index.
About the Role
We are seeking a hands-on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.
Key Responsibilities
· Configure and develop ServiceNow solutions and telecom service-assurance workflows.
· Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
· Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
· Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
· Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
· Maintain Jira stories and technical documentation while following ServiceNow development standards.
Mandatory Skills and Experience
· Strong ServiceNow development, JavaScript and Glide API experience.
· Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
· Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
· Understanding of CMDB, CSDM, IRE, testing and deployment.
· Good Agile, Jira, communication and documentation skills.
Desirable Experience
· Telecom or fibre-network experience, preferably with TSM/TSOM and service assurance.
· Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.
Preferred Certifications
· ServiceNow CSA or CAD; relevant CIS certification is desirable.